IT Support Specialist

1 month ago

Ottawa, Ontario, Canada Tech Insights Full time
Job Title: IT Support Specialist

Join TechInsights, a leading provider of semiconductor industry intelligence, as an IT Support Specialist. In this role, you will play a vital part in ensuring the smooth operation of our Ottawa-based laboratories.

Key Responsibilities:
  • Troubleshoot and resolve staff software and hardware issues in a timely manner.
  • Provide user support and training to ensure seamless adoption of new systems and software.
  • Maintain up-to-date documentation on supported systems and software.
  • Set up, maintain, and repair Windows/Linux systems, as well as troubleshoot desktop computers and attached peripherals.
  • Coordinate with corporate IT and Security teams to ensure compliance with policies.
Requirements:
  • Degree or certification in Computer Science, Information Technology, or a related field.
  • 3+ years of experience with legacy and modern computers and operating systems (Windows XP, 7, 10, 11, Linux).
  • 3+ years of experience providing Level 2 and/or Level 3 IT Support.
  • Familiarity with JIRA, advanced interfaces, and systems, including PLCs, microcontrollers, and cloud computing infrastructure.
What We Offer:
  • Competitive pay and generous benefits, including medical, dental, vision, wellness, and RRSP/401K matching.
  • Flexible vacation policy.
  • Support for community through charitable alliances.
  • Wellness resources and support from management.

TechInsights is committed to building an inclusive environment that welcomes diversity and promotes equal opportunities. We are an equal opportunities employer and welcome applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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