IT Support Specialist

2 months ago

Hamilton, Ontario, Canada Axiom Technologies Full time

Axiom Technologies is a leading provider of global IT services, supporting medium to large-scale enterprises.

We are seeking a skilled professional to coordinate and provide onsite/on-call assistance to end-users within our organisation's desktop computing environment. This role requires a timely and accurate delivery of services to ensure optimal service delivery.

Key IT Skills and Experience

  • Desired Experience: Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems (Windows 7/8 and 10)
  • Performing Hardware Software Installation (understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Requirements

  • Reliable transportation
  • Flexible schedule and commitment to work on demand when required
  • Resilient and able to face and resolve conflicts
  • The ability to communicate effectively in both oral and written form with clients and end-users is compulsory
  • Customer-oriented and cool-tempered
  • Works well under pressure. Pro-active/Self-starter. Team player

Personal Attributes

  • Good knowledge of Infrastructure support
  • Strong analytical and problem-solving capabilities
  • Well-organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information

Technical Requirements

  • In-depth knowledge of: Microsoft Office applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers

Desirable Qualifications

  • At least one of the following: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, Microsoft Office Specialist (MOS) Certification

Experience

  • 2+ years of relevant experience
  • Ready to travel 10-20 Miles as per the requirement
  • Flexible Work Arrangement (Rostering System)
  • Experience an array of different IT projects/work cases

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