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Customer Service Representative

2 months ago

Toronto, Ontario, Canada BMO Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities
  • Identify customer needs and provide personalized solutions
  • Support customers with banking services, including transactions and account management
  • Collaborate with colleagues to deliver a seamless customer experience
  • Stay up-to-date with personal, commercial, and partner offers to provide expert advice
  • Utilize digital tools and applications to enhance customer experience
  • Contribute to meeting branch business results and customer satisfaction
Requirements
  • High-level knowledge of personal, commercial, and partner offers
  • Confident and experienced in using digital tools and applications
  • Strong interpersonal skills and ability to build rapport with customers
  • Basic knowledge of specialized sales and business banking solutions
  • Passionate commitment to helping customers
What We Offer

As a Customer Service Representative at BMO, you will have the opportunity to work in a dynamic and collaborative environment. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

We are committed to an inclusive and equitable workplace, where everyone has the opportunity to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.