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Guest Service Manager

1 month ago

Port Hope Simpson, Canada Alexis Hotel Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Alexis Hotel. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure seamless guest service delivery.
  • Establish and maintain work schedules and procedures to optimize productivity and efficiency.
  • Prepare and submit reports to management on guest feedback, complaints, and suggestions.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist guests with special needs and provide personalized service to ensure their stay is memorable.
  • Coordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures, and company policies to ensure they are equipped to provide exceptional service.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure the hotel's operational needs are met.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and ability to multitask.
  • Flexibility and adaptability to changing situations.
Work Environment:

The Guest Service Supervisor will work in a dynamic and fast-paced environment, interacting with guests, staff, and management to ensure exceptional service delivery. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and hotel operations.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for exceptional performance.