Guest Services Agent
3 months ago
**THE OPPORTUNITY**:
GUEST SERVICES AGENT
REPORTS TO GENERAL MANAGER
**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
**THE ROLE**:
The Guest Services Agent position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay.
In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions.
**ACTIVITIES**:
The duties and responsibilities for the Guest Services Agent/Night Auditor include, but are not limited to the following:
- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments - cash, debit, and credit and maintain a float.
- Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.
- posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
- Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Know all safety and emergency procedures, and is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.
**COMPETENCIES WE ARE SEEKING**:
- Excellent communication skills English
- Excellent organizational, interpersonal, and administrative skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening, and night shifts any day of the week including weekends and holidays
**Benefits**:
- On-site pa
-
Guest Services Agent
4 months ago
Port Coquitlam, Canada Poco Inn & Suites Hotel Full timeFull Time Guest Services Agent Part Time Guest Services Agent **Job Description**: - Work as a member of our guest service team - Check in/check out guests. Prepare folios. - Receive reservations and transfer incoming calls. - Responsible to handle cash, credit cards, groups and be able to balance your end of shift report. - Possess exemplary telephone...
-
Guest Services Agent
3 months ago
Port Coquitlam, Canada Poco Inn & Suites Hotel Full timeFull Time Guest Services Agent Part Time Guest Services Agent **Job Description**: - Work as a member of our guest service team - Check in/check out guests. Prepare folios. - Receive reservations and transfer incoming calls. - Responsible to handle cash, credit cards, groups and be able to balance your end of shift report. - Possess exemplary telephone...
-
Guest Services Agent
2 weeks ago
Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Hospitality Inn Hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Registration: Register arriving guests and assign rooms in a timely...
-
Guest Experience Agent
2 weeks ago
Port Perry, Canada Great Canadian Entertainment Full timeJob Summary:Great Canadian Entertainment is seeking a highly skilled and customer-focused Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Check-in and check-out guests in a timely and...
-
Guest Experience Agent
2 weeks ago
Port Perry, Canada Great Canadian Entertainment Full timeJob Summary:Great Canadian Entertainment is seeking a highly skilled and customer-focused Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Check-in and check-out guests in a timely and...
-
Guest Service Agent/ Night Audit
3 months ago
Port Severn, Canada Triumph Group of Companies Full time**Title**: Guest Service Agent/ Night Audit **Department**: Reservations **Primary Function**: Welcome and acknowledge guests according to company standards **Reports To**: Front Office Manager **Major Responsibilities**: - Speak using clear and professional language, answer phones using appropriate etiquette. Being able to answer and process all guest...
-
Guest Service Agent
3 months ago
Port Severn, Canada Christie's Mill Inn & Spa Full timeChristie's Mill Inn & Spa is looking for an energetic individual who wants to join our team. - Always provide outstanding service to our guests. - Register and checkout hotel guests while ensuring all service standards are followed. - Be knowledgeable about the amenities and services available at the Inn. - Be knowledgeable of the attractions, events,...
-
Guest Service Manager
5 hours ago
Port Hope Simpson, Canada Alexis Hotel Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Alexis Hotel. As a key member of our front desk team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key Responsibilities:Coordinate activities with other work units or...
-
Guest Service Manager
9 minutes ago
Port Hope Simpson, Canada Alexis Hotel Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Alexis Hotel. As a key member of our front desk team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key Responsibilities:Coordinate activities with other work units or...
-
Guest Service Manager
6 days ago
Port Hope Simpson, Canada Alexis Hotel Full time{"h2": "Job Summary"} We are seeking a highly skilled Guest Service Supervisor to join our team at Alexis Hotel. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us. Responsibilities Co-ordinate activities with other work units or departments to ensure...
-
Guest Service Manager
6 days ago
Port Hope Simpson, Canada Alexis Hotel Full time{"h2": "Job Summary"} We are seeking a highly skilled Guest Service Supervisor to join our team at Alexis Hotel. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us. Responsibilities Co-ordinate activities with other work units or departments to ensure...
-
Guest Service Supervisor
3 days ago
Port Hope Simpson, Canada Alexis Hotel Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at BAIE VISTA INN LIMITED. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality.Key Responsibilities:Co-ordinate activities with other work...
-
Guest Service Supervisor
3 days ago
Port Hope Simpson, Canada Alexis Hotel Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at BAIE VISTA INN LIMITED. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality.Key Responsibilities:Co-ordinate activities with other work...
-
Guest Service Representative
2 weeks ago
Port Hope, Ontario, Canada EightSix Network Full timeJob SummaryThe Guest Attendant plays a critical role in our communities, fostering a warm and welcoming environment for residents. This position requires a high level of customer service, attention to detail, and ability to work independently or as part of a team.Key ResponsibilitiesRespond promptly to resident call bells and door alarms, providing courteous...
-
Guest Service Representative
2 weeks ago
Port Hope, Ontario, Canada EightSix Network Full timeJob SummaryThe Guest Attendant plays a critical role in our communities, fostering a warm and welcoming environment for residents. This position requires a high level of customer service, attention to detail, and ability to work independently or as part of a team.Key ResponsibilitiesRespond promptly to resident call bells and door alarms, providing courteous...
-
Guest Attendant
3 months ago
Port Hope, Canada EightSix Network Full timeJob Description If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Guest Attendant is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Guest Attendant your typical day...
-
Guest Relations/front Desk
3 months ago
Port Hope, Canada Comfort Inn Port Hope Full time**What you will be doing**: Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following: - Consistently offer professional, friendly and engaging service - Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed - Document all guest requests,...
-
Guest Relations/front Desk
3 months ago
Port Hope, Canada Comfort Inn Port Hope Full time**What you will be doing**: Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following: - Consistently offer professional, friendly and engaging service - Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed - Document all guest requests,...
-
Guest Service Agent/night Auditor
4 months ago
Port Severn, Canada Christie's Mill Inn & Spa Full timeChristie's Mill Inn & Spa is looking for an energetic individual who wants to join our team. - Always provide outstanding service to our guests. - Register and checkout hotel guests while ensuring all service standards are followed. - Be knowledgeable about the amenities and services available at the Inn. - Be knowledgeable of the attractions, events,...
-
Guest Service Agent/night Auditor
4 months ago
Port Severn, Canada Christie's Mill Inn & Spa Full timeChristie's Mill Inn & Spa is looking for an energetic individual who wants to join our team. - Always provide outstanding service to our guests. - Register and checkout hotel guests while ensuring all service standards are followed. - Be knowledgeable about the amenities and services available at the Inn. - Be knowledgeable of the attractions, events,...