Customer Service Specialist

1 day ago

Toronto, Ontario, Canada Mintz Global Screening Full time
Job Title: Customer Excellence Specialist

Job Summary:

The Customer Excellence Specialist is responsible for providing exceptional customer service to clients, ensuring their needs are met and exceeded. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:
  • Provide customer service support to clients via phone, email, or in-person.
  • Monitor client services and respond effectively to their inquiries.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Validate all information submitted by the customer.
  • Conduct regular monitoring based on customer needs and respond to their questions in a timely manner.
  • Ensure all required documents are attached to the customer's request/applicant file as needed.
  • Liaise with sales and production teams to ensure all unresolved issues are handled by the appropriate resource to the satisfaction of the client.
  • Handle account access issues and provide training/demos if required.
  • Escalate and prioritize issues and handle as per company policies and procedures as needed.
  • Provide sales support as necessary.
Required Qualifications:
  • Post-secondary degree or equivalent work experience.
  • Bilingualism in English and French - Required.
  • 2 to 5 years of experience in a customer service position.
  • Knowledge of customer service principles and practices.
  • Knowledge of Microsoft office (particularly Word, Excel, Outlook).
  • Good to excellent typing ability.
Experience, Skills and Abilities:
  • Good interpersonal skills.
  • Excellent communication skills – verbal and written (both English and French).
  • Ability to provide superior customer service.
  • Exceptional Attention to Detail, Organization and Time Management.
  • Good problem solving skills.
  • Good customer service orientation.
  • We need a person who is adaptive and takes initiatives.
What We Offer:
  • Working with a collaborative and diverse team.
  • Opportunities to grow within your team and the organization.
  • Personal days off.
  • Complete group insurance coverage (Extended health care, dental, vision care, disability insurance, life insurance) and Employee assistance program.
  • Telemedicine services for you and your family.
  • Collective RRSP with employer match.

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