User Assistance Technician

4 weeks ago

Mississauga, Ontario, Canada GLOBAL INFOTECH SERVICES Full time
Position Overview

As a User Assistance Technician at GLOBAL INFOTECH SERVICES, you will play a crucial role in ensuring that our users can effectively navigate and utilize technology. Your expertise will help resolve technical issues and enhance user experience.

Educational Requirements
  • Completion of a college, CEGEP, or equivalent non-university program lasting 1 to 2 years.
Key Responsibilities
  • Assist users facing challenges with their computer systems.
  • Research and implement solutions by consulting user manuals, technical documents, and other resources.
  • Provide guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for the benefit of fellow technical support analysts.
  • Deliver support for business systems, networks, and internet services in response to user needs.
  • Set up and configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Offer exceptional customer service to all users.
Technical Knowledge
  • Proficient in networking software and hardware.
  • Familiar with extranet and intranet systems.
  • Knowledgeable about servers and desktop applications.
  • Experienced with file management and security software.
  • Skilled in communication software, including MS Office and MS Windows.
  • Understanding of wireless networking technologies.
Work Environment
  • Fast-paced and dynamic work setting.
  • Ability to work effectively under pressure.
  • Repetitive tasks requiring attention to detail.
Personal Attributes
  • Strong accuracy and attention to detail.
  • Client-focused approach.
  • Excellent verbal communication skills.
  • Proactive and initiative-driven.
  • Highly organized with the ability to multitask.
  • Effective time management skills.
Experience
  • 1 to 2 years of relevant experience in a technical support role.
Diversity and Inclusion
  • Support for newcomers and refugees through foreign credential recognition.
  • Awareness training for employees to foster a welcoming environment for youth.
  • Cultural competency training to create an inclusive workplace for Indigenous employees.

Employment Type: Permanent

Language of Work: English

Working Hours: 35 to 40 hours per week

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