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User Support Specialist

3 months ago


Mississauga, Ontario, Canada 2771317 Ontario Inc Full time
Technical Support Specialist

2771317 Ontario Inc is in search of a dedicated Technical Support Specialist to enhance our customer service capabilities. The ideal candidate will be tasked with addressing user concerns and delivering effective technical resolutions. This role offers a permanent position with a flexible work schedule of 30 to 35 hours per week.

Qualifications:
  • Post-secondary education in a relevant field
  • 1-2 years of experience in a similar role
Key Responsibilities:
  • Providing assistance to users encountering technical difficulties
  • Investigating and applying solutions from technical documentation
  • Offering training and guidance to users
  • Keeping a detailed record of issues and their resolutions
  • Contributing to software enhancement initiatives
Essential Skills and Attributes:
  • Strong attention to detail
  • Customer-oriented mindset
  • Proactive and self-motivated
  • Excellent judgment and organizational abilities
  • Collaborative team player with the capacity to manage multiple tasks