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User Support Specialist
3 months ago
2771317 Ontario Inc is seeking a dedicated Technical Support Specialist to enhance our user assistance capabilities. The ideal candidate will be tasked with addressing user queries and delivering effective technical solutions. This role offers a permanent position with a flexible work schedule of 30 to 35 hours per week.
Qualifications:- Post-secondary education in a relevant field
- 1-2 years of applicable experience in technical support
- Providing assistance to users encountering technical difficulties
- Investigating and applying solutions derived from technical documentation
- Offering training and guidance to users
- Keeping a detailed record of issues and their resolutions
- Contributing to software enhancement initiatives
- Strong attention to detail
- Customer-oriented mindset
- Proactive and self-motivated
- Excellent judgment and organizational abilities
- Collaborative team player with the ability to manage multiple tasks