IT Service Technician

3 days ago

Mississauga, Ontario, Canada Flynn Canada Ltd Full time
IT Service Technician Join our team at Flynn, a leading trade contractor in North America, as an IT Service Technician. We are a collaborative and innovative team of high-performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer experience. **About Flynn** Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. We are committed to creating an environment which is accessible to all of our customers, employees and applicants. **Job Summary** We are seeking a skilled IT Service Technician to join our team to work from our Mississauga office. The successful candidate will be responsible for handling day-to-day end user tickets and user queries, end user computing hardware and application management and troubleshooting. **Responsibilities** • Respond to technical support requests in a timely manner • Provide excellent customer service and demonstrate courteous and professional behavior • Demonstrate excellent problem-solving skills and ability to provide creating solutions to meet end user needs • Ensure that all support requests are appropriately recorded, triaged and managed within the ticketing system • Prompt escalation of tickets to the appropriate teams or individuals and follow-up on open issues to ensure a satisfactory and timely resolution is achieved • Ensure the ongoing protection and integrity of the IT systems • Manage, deploy, secure and support computers, peripherals, software, printers, telephony, mobile devices and other technologies • Evaluate, recommend, create and maintain knowledge base articles and documentation for end user and IT agent use • Maintain and update inventory and receipts of all end user hardware • Other responsibilities and project tasks as assigned **Technical Skills Required** • Proven problem-solving abilities and cloud computing knowledge • Expertise in the installation, configuration, and troubleshooting of computer hardware, network enabled multifunction printers, audio/visual equipment, telephony and mobile devices • Proficient with the setup and troubleshooting of Windows and mobile device operating systems • Experience with Windows Server file and printer administration • Experience with client-side application and software support such as Microsoft 365 Apps for Enterprise, manufacturing/engineering software (i.e., AutoDesk, BlueBeam), various collaboration solutions such as MS Teams app and Room System • Familiarity with MS Dynamics SL and SAP SuccessFactors an asset • General knowledge of a range of diagnostic and logging tools to troubleshoot and resolve hardware, software, and network issues on end points • Creation of knowledge base articles for end users and fellow team members • Ability to write-up of end user walk-through/how-to documentation for all technologies supported by the IT team **What We Are Seeking** • A self-starter, a passion for IT and the ability to work in a dynamic team environment • Degree or diploma in Computer Science/Networking or related field • 2+ years IT support related work experience • Microsoft or other industry certifications such as A+, N+, ITIL considered an asset • Proven analytical and problem-solving skills • Excellent communication skills (written and verbal) • Excellent interpersonal skills • Willing to speak up and share ideas with the team • Ability to work in a dynamic team environment and independently

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