Customer Success Manager
3 days ago
As a key member of the Intuit Inc. leadership team, you will be responsible for driving customer success and retention in Canada. This role requires a strong business acumen and commercial mindset to create opportunities for customers to realise value from our platform.
Key Responsibilities:- Develop and prioritise the Canada CS strategy to deliver on business goals and contribute to the overall growth and success of the market.
- Lead operational performance of our services and support, meeting experience, OPEX and performance targets.
- Engage cross-functionally with key stakeholders in other business units to drive projects, and influence decisions and priorities to enable delivery of your CS strategy.
- Lead a highly engaged workforce through frequent communication, goal setting, performance management and creating a positive environment of trust, transparency, and clear expectations.
- Play a key role in the International CS leadership team, responsible for driving strategic initiatives across the group and establishing strong relationships and collaboration to support the success of all regions.
- Customer experience advocate, with extensive experience of leading customer experience, removing friction and delivering stellar human and digital customer experiences.
- Strong business acumen and commercial mindset, to create opportunities for customers to realise value from our platform to drive loyalty, advocacy and retention, as well as drive ecosystem revenue growth.
- Customer success and support expert, with demonstrated strength managing or working with customer support organisations and operations, and driving growth and revenue through the power of CS.
This role will require up to 10% travel as well as meetings outside of business hours. If you are a motivated and experienced customer success professional looking to drive growth and retention in Canada, please apply for this exciting opportunity.
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Customer Success Specialist
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...
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Strategic Customer Success Manager
2 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
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Strategic Customer Success Manager
2 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
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Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...
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Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...
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Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAt Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...
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Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...
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Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...
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Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...
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Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...
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Lead Customer Engagement Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeOverview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...
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Customer Success Manager
7 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
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Customer Success Manager
7 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
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Customer Success Manager
5 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
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Customer Success Manager
5 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
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Customer Success Manager
4 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading provider of Customer Communications Management (CCM) solutions, empowering large enterprises to deliver exceptional customer experiences and drive business growth.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you...