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Client Support Specialist
3 months ago
About the Position
Essity Health and Medical is seeking a skilled Client Support Specialist. This role is pivotal in delivering prompt and effective administrative assistance to clients, sales personnel, and various departments while adhering to established protocols and guidelines.
The ideal candidate should ideally reside in a suitable location.
We value individuals who exemplify our principles, are willing to challenge the status quo, innovate, experiment, and operate in a dynamic environment. We are continuously exploring ways to enhance our offerings and ourselves. If this resonates with you, we would be eager to connect.
Responsibilities
Engages with clients through various communication channels (telephone, email, etc.) Processes orders and invoices to ensure timely dispatch, accurate billing, and payment in accordance with defined procedures and standards. Confirms order accuracy and communicates with clients as necessary to fulfill their requirements Exercises discretion in managing problematic orders and proposes solutions to proactively address client needs Oversees the administration of company warranty and replacement policies Provides quotes for contract pricing, discounts, and standard prices Notifies clients of back orders Addresses client complaints or discrepancies Maintains an organized workspace and ensures all reference materials are current Responds to internal and client inquiries regarding product availability, pricing, delivery timelines, and order statuses promptly and accurately. Collaborates with colleagues from other departments, such as production and distribution, to verify order statuses and resolve client issues. May perform standard calculations to compile and report relevant statistics. Inputs data into SAP databases or CRM systems to keep customer records updated; tracks order statuses, deliveries, or activities, and generates sales reports and statistics. May draft sales documentation, proposals, reports, and correspondence as needed.Qualifications
Preferred college degree At least 3 years of experience in a customer service capacity Proficiency in both English and French is essential Strong team collaboration skills Proficient in PC applications (MS Office, MS TEAMS), Excel, email, SAP database applications, and CRM systems Familiarity with operating office equipment such as fax machines and scanners Exceptional communication skills, both verbal and writtenWhat We Offer
At Essity, we recognize that every career journey is unique and empower our employees to realize their full potential within a culture driven by a meaningful purpose.
Collaborative and Supportive Environment | Empowerment & Engagement | Impactful Work with a Purpose | Opportunities for Individual Learning & Career Advancement | Commitment to Health & Safety | Sustainable Value Creation | Innovation | Sustainable Work Practices | Comprehensive Rewards
Together, we enhance lives every day.
A career at Essity is more than just a job; it is an opportunity to contribute to a healthier, more hygienic, and safer world. Through impactful innovations and sustainable solutions, we aim to reach more individuals each year with essential offerings for well-being.
