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Customer Service Team Lead

2 months ago

Calgary, Alberta, Canada 2448556 Alberta Ltd. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at 2448556 Alberta Ltd. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Team Leadership: Lead a team of 3-4 customer service representatives and provide guidance and support to ensure they are meeting their performance goals.
  • Scheduling and Procedures: Establish work schedules and procedures to ensure efficient and effective customer service delivery.
  • Quality Assurance: Examine and verify the accuracy of work completed by customer service representatives to ensure high-quality service is delivered.
  • Reporting and Performance Reviews: Prepare and submit reports on team performance and conduct regular performance reviews to identify areas for improvement.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a customer service role.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.
What We Offer:
  • Opportunity to work with a dynamic team: Join our team at 2448556 Alberta Ltd. and contribute to delivering exceptional customer service.
  • Professional development: We offer opportunities for professional growth and development to help you achieve your career goals.