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Client Relationship Specialist
3 months ago
Role Overview: The Personal Banker is dedicated to providing outstanding service to customers and potential clients. This position involves understanding customer requirements and offering insightful advice on financial products that align with their best interests. Collaboration within the branch and with various BMO partners is essential to ensure a seamless customer experience and to meet business goals.
Key Responsibilities:
- Proactively engage with current and prospective clients to conduct needs assessments aimed at enhancing loyalty and identifying opportunities for growth.
- Facilitate discussions with customers to determine their financial needs and recommend personalized banking solutions, including everyday banking, investment options, lending products, and small business services.
- Provide guidance on digital banking tools and self-service options to streamline the banking experience.
- Assist with customer transactions based on branch traffic and needs.
- Expand BMO's client base by initiating outreach, scheduling appointments, and fostering new community relationships.
- Address inquiries and resolve issues related to consumer credit audits, ensuring compliance with regulatory standards and lending policies.
- Implement risk management strategies to safeguard the Bank's assets and maintain a high-quality lending portfolio.
- Make informed credit recommendations for personal lending, adhering to established principles and policies.
- Collaborate effectively as part of a dynamic branch team.
- Identify customer banking and credit card needs while integrating marketing initiatives into client interactions.
- Maintain organized and accurate work documentation.
- Seek innovative approaches to enhance the personal touch in customer interactions.
- Contribute to the continuous improvement of the customer experience.
- Support overall business objectives and customer satisfaction.
- Flexibility to work across multiple branches or channels as required, with varying schedules.
- Adhere to risk and compliance protocols to protect customer assets and privacy.
- Stay informed about the financial services landscape, legal regulations, and ethical standards.
- Keep abreast of personal banking products and trends to enhance customer conversations.
- Report any suspicious activities that may indicate money laundering.
- Ensure compliance with legal and regulatory standards.
- Safeguard the Bank's assets in accordance with all applicable regulations.
- Escalate complex customer issues to management as necessary.
- Handle diverse tasks within established guidelines, including resolving escalated matters.
- Analyze challenges and determine appropriate next steps.
- Additional responsibilities may be assigned as needed.
Qualifications:
- 2 to 3 years of relevant experience, along with a post-secondary degree in a related field or an equivalent combination of education and experience.
- Completed registration for selling investment products as required by jurisdiction.
- Possession of appropriate lending qualifications and designations.
- Understanding of personal and small business customer needs and solutions.
- Familiarity with retail investment and lending products.
- Experience in the financial services sector is advantageous.
- Proficient in using social media, tablets, smartphones, and online tools.
- Background in consultative customer service or sales, with a focus on delivering personalized experiences.
- Strong commitment to customer service.
- Results-oriented mindset with the ability to excel in a team-based sales environment.
- Self-motivated with the confidence to engage customers.
- Willingness to collaborate and adapt within a team setting.
- Excellent interpersonal skills, capable of building rapport with clients.
- Aptitude for listening, problem-solving, and responding creatively to challenges.
- Specialized knowledge in relevant areas.
- Good collaboration and teamwork skills.
- Strong analytical and problem-solving abilities.
Compensation: $37, $69,500.00
Pay Structure: Salaried
The compensation package may vary based on factors such as location, skills, experience, education, and qualifications, and may include performance-based incentives and bonuses. Additional benefits include health insurance, tuition reimbursement, life insurance, and retirement savings plans.
About BMO: BMO is committed to fostering an inclusive and accessible workplace. We believe that diversity strengthens our organization and enhances our ability to serve our customers and communities. Accommodations are available upon request for candidates participating in the selection process.
