Service Coordinator

2 weeks ago

Toronto, Ontario, Canada AWIN Group of Dealerships Full time
Job Summary

We are seeking a highly skilled Service Coordinator to join our team at AWIN Group of Dealerships. As a Service Coordinator, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities
  • Answer all incoming service department phone calls in a friendly and efficient manner.
  • Book service appointments and assist management with various administrative tasks.
  • Oversee all appointments and consult with management regarding any discrepancies.
  • Ensure customer mobility when appointments are booked.
  • Balance cash at the end of the day.
  • Handle customer inquiries and consult with Service Consultants or management as needed.
Requirements
  • High school diploma or equivalent.
  • Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
  • Excellent communication skills and customer service.
  • Previous experience in a customer service role.
  • Ability to maintain filing systems and database.
  • Professional appearance and friendly disposition.
  • Ability to work efficiently in a high-pressure environment.
Personal Attributes
  • Passion, motivation, focus, and leadership skills.
  • Results-focused approach.
  • Team player.
  • Strong communication skills, both written and verbal.
  • Ability to influence, negotiate, and mediate effectively.
  • Strong attention to detail.
  • Ability to maintain confidentiality and professionalism.
  • Excellent interpersonal and team-building skills.
  • Strong time management and organizational skills.
  • Honest, courteous, and able to demonstrate strong work ethics.
  • Driven and able to work with minimum supervision.

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