Data Coordinator

2 weeks ago

Toronto, Ontario, Canada Family Service Toronto Full time
About the Role

Family Service Toronto is seeking a highly skilled Data Coordinator to join our team. As a Data Coordinator, you will play a critical role in supporting our PassportONE program by performing a variety of database-related and administrative tasks.

Key Responsibilities
  • Meeting Coordination: Record meeting minutes for the Tech and Business Intelligence team and other meetings related to the Tech and BI department.
  • Training and Development: Create training documents and user process manuals, provide trainings in-person, online, and on the phone to internal and external users, and provide technical support for the use of CRM, Docushare, and eForm.
  • Technical Support: Provide technical support in-person, online, and on the phone to internal and external users for use of CRM, Docushare, and eForm, and help internal and external users with running queries and troubleshooting client files on CRM.
  • Subject Matter Expertise: Be a subject matter expert for the client management system, attend trainings, read manuals, and view training videos for system upgrades, and send emails to the Support team for IT issues and requests for new features for the system.
  • Quality Assurance: Perform UAT on the CRM, client's portal, and check migrated data for all PAs upon their onboarding.
  • Help Desk Management: Manage the Help Desk (IT ticketing system), answer inquiries, and provide support online, by email, or by phone, analyze the nature of the questions, and direct to the appropriate department and escalate as required in a timely manner.
  • Document Management: Maintain and update documents for Working Groups as requested, and manage SharePoint sites by uploading documents, videos, posting announcements, and sending invites to internal and external users.
  • Policy Development: Contribute and assist in the development of organizational and departmental policies and services pertinent to the role, provide feedback, and suggest changes to improve efficiency and effectiveness of IT systems, user manuals, procedures, and routines.
  • Client Management: Coordinate client transfer ins/transfer outs and closings in CRM, create and adjust budget lines as per request, and assist in cleaning up the Agency Budget Adjustment Pending logs.
  • Reporting and Analysis: Generate and verify reports to ensure data accuracy, flag problems, and coordinate with the Manager, Technology and Business Intelligence for resolutions, and assist in monitoring and analyzing data quality in CRM in collaboration with the Technology and Business Intelligence Manager.
Requirements
  • Education: One to two years of community college or a combination of education and experience in a relevant field.
  • Experience: Three to five years of experience in data coordination.
  • Skills: Demonstrated skill in a customer service role, demonstrated analytical capabilities with strong problem-solving skills, ability to sensitively and professionally respond to the needs of clients and maintain client and organizational confidentiality, excellent organizational and multitasking skills, good verbal and written communication skills in English, proficient computer skills, accurate 60 wpm typing skills, tact, diplomacy, and flexibility in dealing with people in a variety of roles, ability to work as part of a team in a diverse environment, ability to work accurately with strong attention to detail in an environment with many potential interruptions, demonstrated commitment to principles of social justice, equity, inclusion, and cultural competency, and experience creating training presentations and user manuals.
  • Certifications: Satisfactory Criminal Reference Check and Vulnerable Sector Check required upon hire.

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