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Data Coordinator

2 months ago

Toronto, Ontario, Canada Family Service Toronto Full time
Job Title: Data Coordinator

Family Service Toronto is seeking a highly skilled Data Coordinator to join our team. As a Data Coordinator, you will play a critical role in supporting the PassportONE program by performing a variety of database-related and administrative tasks.

Key Responsibilities:
  • Record and maintain accurate meeting minutes for the Tech and Business Intelligence team and other related meetings.
  • Develop and deliver training documents, user process manuals, and provide training to internal and external users.
  • Provide technical support to internal and external users for the use of CRM, Docushare, and eForm.
  • Assist in troubleshooting client files on CRM and provide subject matter expertise for the client management system.
  • Manage the Help Desk (IT ticketing system) and provide support online, by email, or by phone.
  • Analyze data quality in CRM and suggest improvements in data collection, analysis methods, and service data systems.
Requirements:
  • One to two years of community college or a combination of education and experience in a relevant field.
  • Three to five years of experience in data coordination.
  • Demonstrated skill in a customer service role.
  • Excellent organizational and multitasking skills.
  • Good verbal and written communication skills in English.
  • Proficient computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, Access, and CRM.
What We Offer:

Family Service Toronto is committed to creating a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about working in a dynamic and supportive team, we encourage you to apply.