Customer Service Supervisor

6 hours ago

Sherwood Park, Alberta, Canada The UPS Store Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Service Supervisor to join our team at The UPS Store. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and ensuring the smooth operation of our store. If you have a passion for delivering outstanding customer experiences and leading high-performing teams, we encourage you to apply.", "h2": "Key Responsibilities", "ul": [{"li": "Lead a team of sales associates to achieve sales goals and provide exceptional customer service"}, {"li": "Authorize payments, order merchandise, and resolve customer complaints"}, {"li": "Establish work schedules, prepare reports, and supervise team activities"}, {"li": "Organize and maintain inventory, and coordinate with suppliers"}, {"li": "Develop and implement strategies to improve customer satisfaction and sales performance"}], "h2": "Requirements", "ul": [{"li": "7 months to less than 1 year of experience in a retail or customer service role"}, {"li": "Secondary (high) school graduation certificate"}, {"li": "Excellent communication and leadership skills"}, {"li": "Ability to work in a fast-paced environment and meet tight deadlines"}, {"li": "Client focus, organized, reliability, and team player"}], "h2": "What We Offer", "ul": [{"li": "Opportunities for professional growth and development"}, {"li": "Competitive salary and benefits package"}, {"li": "Flexible work arrangements and work-life balance"}, {"li": "Support for persons with disabilities, newcomers and refugees, youth, Veterans, Indigenous people, and visible minorities"}]

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