On-Site Technical Support Specialist

4 weeks ago


Québec, Quebec, Canada Kodak Full time
Field Service Technician

The Field Service Technician plays a crucial role in the deployment of hardware, software, and networking solutions at client locations. This position involves troubleshooting and enhancing product functionality to guarantee client satisfaction. Key responsibilities encompass conducting site visits, delivering user training, and ensuring prompt submission of service documentation.

Key Responsibilities:
  • Execute system setup, upkeep, and technical assistance
  • Facilitate user training sessions for clients
  • Monitor preventive maintenance schedules for designated areas
  • Address and resolve client inquiries
  • Support initiatives aimed at revenue enhancement
  • Foster robust relationships with sales associates and clients
  • Inform clients about corporate strategies
Qualifications and Skills:
  • Proficiency in French is essential
  • A+ Certification or comparable experience
  • Minimum of three years in field service roles
  • Understanding of electronic systems and electromechanical competencies
  • Exceptional analytical and troubleshooting abilities
  • Experience in the Graphic Arts sector is advantageous
Work Conditions:
  • Availability for on-call assistance
  • Willingness to travel for both short and extended assignments
  • Possession of a valid driver's license is mandatory
  • Potential for international travel


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