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Technical Support Specialist
3 months ago
Become a part of our team as a Technical Support Specialist
We are in search of a dedicated individual to take on the role of technical support specialist within our Small Business Solutions division.
What we provide:
- A permanent day shift schedule from Monday to Friday;
- Group insurance fully covered by the employer;
- Three weeks of paid vacation in the initial year, with an additional week after three years, and a fifth week after seven years of service;
- Five personal days off annually;
- A collective retirement savings plan;
- A program recognizing active living (annual bonus);
Your contributions to the team will include:
- Your expertise in troubleshooting application and technical challenges faced by clients to ensure they maximize the use of products such as Avantage, Acomba, Pronotaire, and/or Procardex;
- Your ability to communicate effectively about the features, usage, and operation of the products while fostering positive client relationships;
- Your meticulous documentation of issues encountered and consistent follow-ups with clients.
Requirements:
- A DEP, AEC, or DEC in accounting or a related discipline;
- Experience in a user support capacity or any relevant experience in accounting;
- Bilingual proficiency (French-English);
- Comfort in a customer service environment;
Preferred qualifications:
- Familiarity with Avantage and Acomba software.
ACCEO Solutions Inc. is committed to an employment equity program and encourages applications from members of designated groups including women, persons with disabilities, Indigenous peoples, and visible minorities. If you require assistance due to a disability, support will be provided upon request during the pre-selection and selection process.
The ACCEO Solutions Inc. recruitment team does not utilize text messaging to communicate with candidates or request confidential information. We encourage all candidates to apply for available positions. Successful candidates will be contacted for an interview once the necessary criteria are met.
