Technical Support Specialist

4 weeks ago

Québec, Quebec, Canada ACCEO Solutions Inc. Full time

Become a part of our dynamic team as a Technical Support Specialist

We are in search of an enthusiastic candidate to take on the position of technical support specialist within our Small Business Solutions division.

Work Environment: Options for remote work or from one of our office locations.

What We Provide:

  • A consistent day shift schedule from Monday to Friday, permanent position
  • Comprehensive employer-sponsored group insurance;
  • Three weeks of paid vacation in the initial year, an additional week after three years, and a fifth week after seven years of employment;
  • Five personal days off annually;
  • A collective retirement savings plan
  • A program recognizing active lifestyle choices (annual bonus);

Your Contributions:

  • Your expertise in troubleshooting application and technical challenges faced by clients to guarantee effective utilization of products such as Avantage, Acomba, Pronotaire, and/or Procardex;
  • Your ability to deliver information regarding the functionalities, usage, and operation of the products while fostering positive client relationships;
  • Your meticulous documentation of encountered issues and follow-ups with clients.

Qualifications:

  • A DEP, AEC, or DEC in accounting or a related discipline;
  • Experience in a user support capacity or any relevant experience related to accounting;
  • Bilingual proficiency (French-English);
  • Comfortable in a customer service environment

Preferred Qualifications:

  • Familiarity with Avantage and Acomba software.

ACCEO Solutions Inc. is dedicated to an employment equity initiative and encourages applications from individuals belonging to designated groups, including women, persons with disabilities, Indigenous peoples, and visible minorities. If you require assistance due to a disability, support will be provided upon request during the pre-selection and selection process.

The ACCEO Solutions Inc. recruitment team does not utilize text messaging to communicate with candidates or request confidential information. We invite all candidates to submit their applications for available positions. Candidates will be contacted by an ACCEO manager or a member of the recruitment team for an interview once the necessary criteria are satisfied.

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