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Technical Support Specialist

3 months ago

Québec, Quebec, Canada PG Solutions Inc. Full time

Job Overview:

The role of the Technical Support Specialist at PG Solutions Inc. focuses on addressing advanced technical inquiries directed to the technical services team. This position involves supporting level 1 technicians and engaging directly with clients to facilitate services and resolve complex level 2 issues. Key responsibilities also encompass providing technical guidance, collaborating with research and development teams, participating in product enhancement initiatives, and contributing to troubleshooting and product optimization.

Key Responsibilities:

  • Address advanced technical inquiries and support level 1 technicians
  • Provide technical expertise and knowledge sharing within the technical services group
  • Utilize professional judgment to analyze issues and collaborate with various departments
  • Examine security incidents related to products and engage in security incident committees
  • Work alongside R&D teams to enhance solution deployment
  • Engage in complex projects that require analytical skills, independence, communication, and leadership
  • Assist in troubleshooting and product optimization
  • Contribute to product development initiatives
  • Perform additional tasks as necessary

Required Skills:

  • In-depth knowledge of Oracle and SQL Server databases
  • Proficient understanding of Windows Server
  • Basic familiarity with common hypervisors
  • Extensive knowledge of Linux, Containers, Docker, DevOps methodologies, CI/CD pipelines, monitoring, and redundancy

Preferred Qualifications:

  • DEC/Bachelor's degree in IT or equivalent experience
  • Bilingual proficiency in English and French
  • 3-5 years of experience in IT, with level 2 or 3 expertise
  • Familiarity with the public sector, especially in municipal contexts

Company Benefits:

  • Opportunities for professional advancement
  • Dynamic work environment
  • Strong organizational values
  • Innovation challenges
  • Employer-sponsored group benefits
  • Generous vacation and personal leave policies
  • Employer-matched retirement savings program
  • Active lifestyle recognition initiatives
  • Permanent full-time position with options for remote work or office presence