Technical Support Specialist
3 days ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at PeopleToGo. As a Field Service Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and expertise.
Key Responsibilities:
- Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment-related tasks on PCs, laptops, printers, and other devices.
- Handle software installation, support, and upgrades to ensure seamless system performance.
- Provide deskside support services, installing and troubleshooting hardware, software, and network-related issues.
- Offer 1st-level Help Desk support, responding to customer inquiries and resolving technical issues promptly.
- Perform basic LAN and internetworking activities to maintain a stable and secure network environment.
- Handle bench repairs and remedial maintenance to ensure equipment is in optimal working condition.
- Communicate effectively with customers to diagnose problems, establish ETA, and determine parts requirements.
Requirements:
- At least 1-2 years of field service experience in hardware roll-outs, refreshes, and deployment-related activities.
- 1-2 years of deskside support experience, with a strong understanding of internetworking and troubleshooting principles.
- A+ certification and/or other vendor certifications from Cisco, Microsoft, and/or OEMs (Dell, Toshiba, Lenovo, HP).
- Excellent customer service skills, with the ability to work independently or as part of a team.
- Strong communication skills, with the ability to complete tasks effectively with minimal supervision.
- Availability to work flexible schedules, with a minimum of a Diploma from a recognized IT program.
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