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Technical Sales Specialist

3 months ago

Brantford, Ontario, Canada EMCO Corporation Full time
HVAC/Hydronic Technical Sales Representative
  • Full-time
  • Salary Range: $55,000 - $60,000

With a legacy spanning over 115 years, EMCO Corporation stands as a premier national distributor of plumbing, HVAC, waterworks, and industrial products catering to the construction sector. We pride ourselves on delivering top-quality and innovative products that bolster residential, commercial, and infrastructure projects across Canada.

At EMCO Corporation, our commitment lies in offering sustainable solutions to our clients and the communities we serve. Our dedicated and enthusiastic team members are the cornerstone of our achievements. We empower our employees to take ownership and drive positive change within our organization by fostering innovation and excellence in customer service.

We provide a vibrant, fast-paced, and collaborative work environment. Our team operates on shared core values, supporting one another's growth and development. As a member of our team, you will have the chance to enhance your skills through continuous training, explore innovative ideas, and collaborate with passionate colleagues from diverse backgrounds.

As an HVAC/Hydronic Technical Sales Representative, your primary responsibility will be to nurture and expand the heating, ventilation, and air conditioning market. Your objective is to deliver exceptional customer service by offering expert advice, technical product insights, recommendations, and installation assistance. Furthermore, you will assess customer needs and promote both existing and new HVAC products to achieve Profit Centre sales goals.

Key Responsibilities:

  • Exhibit in-depth knowledge of HVAC products and their applications
  • Assist customers with technical inquiries regarding HVAC products and installations for the brands we represent
  • Engage in manufacturer installation and troubleshooting training
  • Diagnose and develop solutions for customer challenges
  • Establish and maintain effective relationships with vendors
  • Provide quotes, technical assistance, and literature to customers to foster strong relationships and meet sales objectives
  • Identify market opportunities and potential new customers
  • Advise on new products, services, and market trends to customers and the Profit Centre Team
  • Participate in trade shows, training sessions, and vendor product meetings
  • Adhere to all safety regulations
  • Execute additional tasks as assigned by the Profit Centre Manager

Minimum Qualifications:

  • Grade 12 diploma or equivalent; College and/or University degree is an asset
  • Exceptional customer service, communication, and problem-solving abilities
  • Strong relationship-building skills with customers, vendors, and colleagues
  • Ability to learn and utilize the relevant software systems for order processing
  • Experience in a fast-paced environment with meticulous attention to detail
  • Demonstrated work ethic and high standards of integrity
  • Capability to work independently and collaboratively
  • Excellent time management and organizational skills to meet tight deadlines
  • Possession of a valid Driver's License
  • Willingness to visit job sites
  • Able to occasionally travel outside Canada for manufacturer training

Preferred Qualifications:

  • Prior experience or knowledge of hydronics or HVAC products
  • Proficiency in using the Internet as a resource for problem-solving and finding alternative solutions for customers
  • Experience with Infor M3, Word, Excel, and Outlook
  • HRAI, HVAC trades training course certificates, or similar qualifications

Why Join Our Team?

EMCO Corporation is among Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer numerous opportunities for career growth and development, supported by a culture that values your contributions every step of the way.

In addition, we provide:

  • Excellent mentorship and on-the-job training
  • Growth potential with competitive salary, benefits, and profit-sharing
  • A career with a stable company that upholds strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flexible scheduling

EMCO is an equal opportunity employer dedicated to fostering a workplace free from discrimination, harassment, and barriers, allowing all employees to reach their full potential. We are committed to diversity, equity, and inclusion in our workplaces.