Guest Services Agent
2 months ago
We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Travelodge Golden. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities- Guest Registration and Check-In/Check-Out
Register arriving guests, assign rooms, and process check-in and check-out procedures in a timely and efficient manner.
Reservation ManagementTake, cancel, and change room reservations, ensuring accurate and up-to-date information is maintained.
Guest ServicesProvide information on hotel facilities and services, as well as points of interest in the area, to enhance the guest experience.
Departure ProceduresProcess guests' departures, calculate charges, and receive payments in a professional and courteous manner.
Administrative TasksBalance cash, complete balance sheets, cash reports, and related forms, as well as maintain an inventory of vacancies, reservations, and room assignments.
Emergency ProceduresFollow emergency and safety procedures, ensuring the well-being of guests and staff.
Clerical DutiesPerform various clerical tasks, including faxing, filing, and photocopying, to support the front office team.
CommunicationAnswer telephone calls, relay messages, and assist clients/guests with special needs.
Wake-Up CallsContact customers to deliver requested wake-up calls, ensuring timely and efficient service.
Support for Diverse Groups- Mentorship and Coaching
Offers mentorship, coaching, and/or networking opportunities for persons with disabilities, newcomers and/or refugees, youth, Veterans, Indigenous people, and visible minorities.
Work Environment- Work Term
Permanent position
Work LanguageEnglish
Hours of Work40 hours per week
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