Guest Services Agent

2 months ago


Golden, Canada Travelodge Golden Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Travelodge Golden. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out

Register arriving guests, assign rooms, and process check-in and check-out procedures in a timely and efficient manner.

Reservation Management

Take, cancel, and change room reservations, ensuring accurate and up-to-date information is maintained.

Guest Services

Provide information on hotel facilities and services, as well as points of interest in the area, to enhance the guest experience.

Departure Procedures

Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.

Administrative Tasks

Balance cash, complete balance sheets, cash reports, and related forms, as well as maintain an inventory of vacancies, reservations, and room assignments.

Emergency Procedures

Follow emergency and safety procedures, ensuring the well-being of guests and staff.

Clerical Duties

Perform various clerical tasks, including faxing, filing, and photocopying, to support the front office team.

Communication

Answer telephone calls, relay messages, and assist clients/guests with special needs.

Wake-Up Calls

Contact customers to deliver requested wake-up calls, ensuring timely and efficient service.

Support for Diverse Groups
  • Mentorship and Coaching

Offers mentorship, coaching, and/or networking opportunities for persons with disabilities, newcomers and/or refugees, youth, Veterans, Indigenous people, and visible minorities.

Work Environment
  • Work Term

Permanent position

Work Language

English

Hours of Work

40 hours per week



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