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Front Desk Representative

2 months ago

Golden, Canada Ramada Golden Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Ramada Golden.

Job Summary

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
  • Follow emergency and safety procedures, including first aid and fire evacuation protocols.
  • Perform various clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
  • Assist guests with special needs, such as wheelchair accessibility and mobility assistance.
  • Contact guests to deliver requested wake-up calls and provide general information about hotel services and amenities.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience in a customer service or front desk role is an asset.
  • Ability to work in a fast-paced environment and under pressure.
  • Dependability, flexibility, and a strong work ethic are essential.
  • Excellent communication and interpersonal skills are required.
  • Ability to work a 40-hour week, with flexibility to work varying shifts as needed.
Work Environment

The Front Desk Agent will work in a fast-paced hotel environment, interacting with guests and staff on a regular basis. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence.