Guest Services Team Lead

4 weeks ago


Golden, Canada Resorts of the Canadian Rockies Full time

You will:

· Carry out administrative tasks to ensureeffective and efficient management of the Guest Services team.

· Provide day-to-day, hands-on supervision forthe Guest Services Agents, including assisting the manager in recruitment,scheduling, staff orientation, training, supervision and delegation of tasks.

· Maintain a positive working relationship andopen line of communication with other Resort Departments to ensure high levelsof guest and employee satisfaction.

· Be responsible for the smooth operation ofthe Guest Services desks, assisting agents in satisfying guest requests andensuring guest satisfaction.

· Greet and assist guests in a manner thatmodels exemplary conduct to other employees.

· Respond to customer complaints and commentsthrough email and Zoho.

· Actively promote and support the mission,vision and core values of Kicking Horse Mountain Resort.

· Assist Guest Services Agents with the sellingand promoting of KHMR/



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