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Guest Services Team Lead

1 month ago

Golden, Canada Resorts of the Canadian Rockies Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Team Lead to join our team at Kicking Horse Mountain Resort. As a key member of our resort operations team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our visitors.

Key Responsibilities
  • Carry out administrative tasks to ensure effective and efficient management of the Guest Services team.
  • Provide day-to-day supervision for the Guest Services Agents, including assisting with recruitment, scheduling, staff orientation, training, and delegation of tasks.
  • Maintain a positive working relationship and open line of communication with other Resort Departments to ensure high levels of guest and employee satisfaction.
  • Be responsible for the smooth operation of the Guest Services desks, assisting agents in satisfying guest requests and ensuring guest satisfaction.
  • Greet and assist guests in a manner that models exemplary conduct to other employees.
  • Respond to customer complaints and comments in a professional and courteous manner.
  • Actively promote and support the mission, vision, and core values of Kicking Horse Mountain Resort.
  • Assist Guest Services Agents with the selling and promoting of KHMR.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will also need to be able to maintain a high level of professionalism and discretion when dealing with guest complaints and concerns.