Guest Services Team Lead
2 weeks ago
We are seeking a highly skilled and experienced Guest Services Team Lead to join our team at Kicking Horse Mountain Resort. As a key member of our resort operations team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our visitors.
Key Responsibilities- Carry out administrative tasks to ensure effective and efficient management of the Guest Services team.
- Provide day-to-day supervision for the Guest Services Agents, including assisting with recruitment, scheduling, staff orientation, training, and delegation of tasks.
- Maintain a positive working relationship and open line of communication with other Resort Departments to ensure high levels of guest and employee satisfaction.
- Be responsible for the smooth operation of the Guest Services desks, assisting agents in satisfying guest requests and ensuring guest satisfaction.
- Greet and assist guests in a manner that models exemplary conduct to other employees.
- Respond to customer complaints and comments in a professional and courteous manner.
- Actively promote and support the mission, vision, and core values of Kicking Horse Mountain Resort.
- Assist Guest Services Agents with the selling and promoting of KHMR.
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will also need to be able to maintain a high level of professionalism and discretion when dealing with guest complaints and concerns.
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Guest Services Team Lead
4 weeks ago
Golden, Canada Resorts of the Canadian Rockies Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Services Team Lead to join our team at Kicking Horse Mountain Resort. As a key member of our resort operations team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our Guest Services desks.Key ResponsibilitiesCarry out administrative...
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Guest Services Team Lead
4 weeks ago
Golden, Canada Resorts of the Canadian Rockies Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Services Team Lead to join our team at Kicking Horse Mountain Resort. As a key member of our resort operations team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our Guest Services desks.Key ResponsibilitiesCarry out administrative...
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Guest Services Team Lead
4 weeks ago
Golden, Canada Resorts of the Canadian Rockies Full timeYou will: · Carry out administrative tasks to ensureeffective and efficient management of the Guest Services team. · Provide day-to-day, hands-on supervision forthe Guest Services Agents, including assisting the manager in recruitment,scheduling, staff orientation, training, supervision and delegation of tasks. · Maintain a positive working...
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Guest Services Team Lead
5 days ago
Golden, Canada Resorts of the Canadian Rockies Full timeJob Summary:We are seeking a highly skilled Guest Services Team Lead to join our team at Resorts of the Canadian Rockies. As a key member of our resort operations team, you will be responsible for leading the Guest Services team and ensuring exceptional guest experiences.Key Responsibilities:Carry out administrative tasks to ensure effective and efficient...
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Yurt Lead
2 months ago
Golden, Canada Resorts of the Canadian Rockies Full timeAs a Yurt Lead, you'll play a vital role in creating memorable dining experiences for our guests at Heaven's Door Yurts. Your responsibilities will encompass all aspects of food service and guest interaction within this unique mountain setting.Culinary Excellence: You'll ensure that every dish meets our high standards for quality and presentation, preparing...
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Host and Guest Services Representative
5 days ago
Golden, Canada Resorts of the Canadian Rockies Full timeKey Responsibilities:Provide exceptional guest service by warmly greeting guests, directing them to coat and personal item areas, and indicating wait times for tables.Manage room flow and assign guests to suitable tables based on group size.Support servers by ensuring prompt and courteous service, and verifying that meals meet guest expectations.Take...
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Guest Services Agent
4 weeks ago
Golden, Canada Travelodge Golden Full timeJob SummaryWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at Travelodge Golden. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest Registration and Check-In/Check-OutRegister arriving...
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Guest Services Agent
2 months ago
Golden, Canada Travelodge Golden Full timeJob SummaryWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at Travelodge Golden. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest Registration and Check-In/Check-OutRegister arriving...
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Retail Team Lead
2 months ago
Golden, Canada Resorts of the Canadian Rockies Full timeJob Summary:We are seeking a highly motivated and experienced Retail Team Lead to join our team at Resorts of the Canadian Rockies. As a key member of our retail team, you will be responsible for leading a team of sales associates and providing exceptional customer service to our guests.Key Responsibilities:Assist the Retail Manager with training and...
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Retail Team Lead
2 months ago
Golden, Canada Resorts of the Canadian Rockies Full timeJob Summary:We are seeking a highly motivated and experienced Retail Team Lead to join our team at Resorts of the Canadian Rockies. As a key member of our retail team, you will be responsible for leading a team of sales associates and providing exceptional customer service to our guests.Key Responsibilities:Assist the Retail Manager with training and...
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Rental Team Lead
1 month ago
Golden, Canada Resorts of the Canadian Rockies Full timeJob Title: Rental Team LeadAbout the Role:We are seeking a highly motivated and experienced Rental Team Lead to join our team at Kicking Horse Mountain Resort. As a key member of our resort operations team, you will be responsible for leading our rental department and ensuring exceptional guest service.Key Responsibilities:Train, supervise, and motivate...
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Rental Team Lead
1 month ago
Golden, Canada Resorts of the Canadian Rockies Full timeJob Title: Rental Team LeadAbout the Role:We are seeking a highly motivated and experienced Rental Team Lead to join our team at Kicking Horse Mountain Resort. As a key member of our resort operations team, you will be responsible for leading our rental department and ensuring exceptional guest service.Key Responsibilities:Train, supervise, and motivate...
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Rental Team Lead
3 weeks ago
Golden, Canada Resorts of the Canadian Rockies Full timeJob Title: Rental Team LeadAbout the Role:We are seeking a highly motivated and experienced Rental Team Lead to join our team at Kicking Horse Mountain Resort. As a key member of our resort operations team, you will be responsible for leading our rental department and ensuring exceptional guest experiences.Key Responsibilities:Train, supervise, and motivate...
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Rental Team Lead
3 weeks ago
Golden, Canada Resorts of the Canadian Rockies Full timeJob Title: Rental Team LeadAbout the Role:We are seeking a highly motivated and experienced Rental Team Lead to join our team at Kicking Horse Mountain Resort. As a key member of our resort operations team, you will be responsible for leading our rental department and ensuring exceptional guest experiences.Key Responsibilities:Train, supervise, and motivate...
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Supervisor of Guest Services
4 weeks ago
Golden, Canada Ponderosa Motor Inn Full timeAbout the RoleWe are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Ponderosa Motor Inn. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our hotel.Key ResponsibilitiesGuest Services: Assist guests with special needs, providing exceptional customer service and...
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Supervisor of Guest Services
4 weeks ago
Golden, Canada Ponderosa Motor Inn Full timeAbout the RoleWe are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Ponderosa Motor Inn. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our hotel.Key ResponsibilitiesGuest Services: Assist guests with special needs, providing exceptional customer service and...
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Food Service Team Lead
2 weeks ago
Golden, Canada A&W Restaurants Inc Full timeA&W Restaurants Inc is seeking a skilled Food Service Supervisor to lead our team in Golden, BC. As a key member of our operations team, you will be responsible for supervising, coordinating, and scheduling the activities of staff who prepare, portion, and serve food to our guests.Key Responsibilities:Estimate and order ingredients and supplies required for...
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Food Service Team Lead
2 months ago
Golden, Canada A&W Restaurants Inc Full timeA&W Restaurants Inc Job OpportunityWe are seeking a skilled Food Service Supervisor to join our team at A&W in Golden, BC.Key Responsibilities:Lead and coordinate the activities of staff who prepare, portion, and serve food to guestsEstimate and order ingredients and supplies required for meal preparationEstablish work schedules and ensure staff follow...
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Food Service Team Lead
2 months ago
Golden, Canada A&W Restaurants Inc Full timeA&W Restaurants Inc Job OpportunityWe are seeking a skilled Food Service Supervisor to join our team at A&W in Golden, BC.Key Responsibilities:Lead and coordinate the activities of staff who prepare, portion, and serve food to guestsEstimate and order ingredients and supplies required for meal preparationEstablish work schedules and ensure staff follow...
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Resort Restaurant Team Lead
2 weeks ago
Golden, Canada Resorts of the Canadian Rockies Full timeKey Responsibilities:Coordinate and plan special events, ensuring seamless execution and exceptional guest experiences.Contribute to administrative functions, including inventory management, ordering, and reporting, to maintain operational efficiency.Support the development and presentation of quality food, service, and cleanliness standards, driving guest...