Lead Medical Billing Operations Manager

1 month ago

Montreal, Quebec, Canada Petal Full time

About Petal

Petal stands at the forefront of healthcare orchestration and billing solutions in Canada, dedicated to transforming healthcare systems into agile, efficient, and resilient entities. Our innovative approach leverages Healthcare BI, advanced analytics, and informed insights to shape the future of healthcare.

The Xacte division is known for its cutting-edge medical billing solutions, designed to empower healthcare professionals, medical clinics, and billing agency partners through a unique blend of expertise and technology.

Our Culture

We pride ourselves on cultivating an outstanding workplace culture, recognized as a Great Place to Work in both the technology and healthcare industries. Our mission is to empower healthcare innovators and approach healthcare improvement from a fresh perspective.

Role Overview

As a pivotal member of our team, reporting directly to the Vice-President of Medical Billing Operations, you will be instrumental in driving the success of our medical billing operations. We are looking for a candidate who is not only results-driven but also passionate about enhancing client satisfaction, orchestrating operational strategies, and leading effective team management.

Key Responsibilities

Your daily activities will include:

  • Formulating and executing plans for medical billing operations that align with organizational objectives;
  • Collaborating with executive leadership to deliver insights, recommendations, and performance updates;
  • Leading a high-performing team while promoting a positive and collaborative work environment;
  • Facilitating professional development opportunities for team members;
  • Conducting regular performance evaluations and establishing clear performance expectations;
  • Instilling a customer-centric culture within the team to ensure high levels of customer satisfaction;
  • Creating and implementing initiatives to enhance the customer experience and address issues promptly;
  • Overseeing and refining medical billing processes to guarantee accuracy, compliance, and efficiency;
  • Identifying areas for process enhancement and implementing solutions to boost overall operational performance;
  • Monitoring and managing operational performance metrics;
  • Collaborating effectively with other departments and cross-functional teams to align billing operations with broader business goals.

Candidate Profile

Are you a dynamic leader with a proven ability to drive performance and foster a culture of excellence? If you possess:

  • A degree in business administration, accounting, healthcare management, or a related field;
  • A minimum of 8 years of progressive experience in customer operations, particularly in medical billing operations;
  • A strong track record of leading teams and achieving performance targets;
  • Experience in the SaaS or technology-enabled service industry;
  • Exceptional leadership and people management capabilities;
  • Strong analytical and strategic planning skills;
  • Excellent communication and interpersonal abilities;
  • A results-oriented mindset with a focus on performance;
  • A client-focused approach with a deep understanding of customer needs;
  • The adaptability to thrive in a fast-paced environment;
  • Knowledge of medical billing processes and regulations (an asset);
  • Proficiency in both English and French (spoken, written, and read) due to regular interactions with English-speaking colleagues and clients.

Remote Work Philosophy

At Petal, we believe that a modern and innovative company must prioritize the well-being of its team by integrating remote work to the extent possible within its business model. Our employees enjoy the flexibility of teleworking as permitted by the nature of their roles and operational needs.

Employee Benefits

  • A signing bonus of $1,000 for your remote work setup;
  • Compensation that reflects your contributions;
  • 4 to 6 weeks of paid vacation annually;
  • 5 paid personal days each year;
  • A group RRSP/DPSP plan with employer contributions;
  • A comprehensive group insurance plan from day one;
  • An annual wellness allowance;
  • Access to the Lumino Health telehealth application;
  • Flexible work hours and more.

Petal is committed to equal opportunity employment, encouraging applications from diverse groups, including women, individuals with disabilities, aboriginal peoples, and visible minorities. We provide assistance with the screening and selection process upon request for candidates with disabilities.

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