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Senior Manager of Medical Billing Operations
2 months ago
Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare Business Intelligence, advanced analytics, and informed insights.
The Xacte division offers an innovative medical billing solution, that empowers healthcare professionals, medical clinics, and billing agency partners through a distinctive synergy of expertise and technology.
Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors.
Key Responsibilities- Develop and implement plans for medical billing operations that are aligned with organizational goals;
- Collaborate with executive leadership to provide insights, recommendations, and updates on performance;
- Lead a high-performing team, fostering a positive and collaborative work environment;
- Provide professional development opportunities for team members;
- Conduct regular performance assessments and set clear performance expectations;
- Drive a customer-centric culture within the team, ensuring a high level of customer satisfaction;
- Develop and implement initiatives to enhance the customer experience and resolve issues promptly;
- Oversee and optimize medical billing processes to ensure accuracy, compliance, and efficiency;
- Identify areas for process improvement and implement solutions to enhance overall operational performance;
- Develop, monitor, and manage operational performance and metrics;
- Collaborate effectively with other departments, and cross-functional teams to align billing operations with overall business objectives.
- A degree in business administration, accounting, healthcare management, or another relevant field;
- A minimum of 8 years of progressive experience in customer operations, with a background in medical billing operations being a strong asset;
- A proven track record of effectively leading teams and achieving performance targets;
- Experience within the Software as a Service (SaaS) or technology-enabled service industry;
- Exceptional leadership and people management skills;
- Strong analytical and planning abilities;
- Excellent communication and interpersonal skills;
- A results-oriented and performance-driven mindset;
- A client-focused approach with a keen understanding of customer needs;
- The ability to adapt easily and ability to thrive in a fast-paced environment;
- Knowledge of medical billing processes and regulations (an asset);
- Since you will be regularly interacting with English-speaking colleagues and clients located outside of Québec, proficiency in both English and French (spoken, written, and read) is required.
Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities.
If you are a person with a disability, assistance with the screening and selection process is available on request.
