Sales Support Specialist

1 month ago

Kelowna, British Columbia, Canada Guillevin International Full time
Sales Support Role

This is a dynamic and challenging role in a Business Centre, reporting to the Business Centre Manager. The ideal candidate will be a self-motivated individual with excellent communication skills, capable of providing superior customer service to our valued customers.

Main Responsibilities:
  • Provide prompt and professional assistance to customers via telephone, email, and other communication channels.
  • Respond to customer inquiries in a timely manner, with assistance from other team members if needed.
  • Develop professional relationships with customers and/or vendors, as per criteria established by the Manager.
  • Take necessary action to resolve customer service issues in a timely manner, following up and verifying commitments are met afterwards.
  • Proactively suggest associated and/or alternate products as needed.
  • Promote focus product items.
  • Inform the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback regarding price, products, services, etc.
  • Assist with other administration duties required for the successful running of the Business Centre, as needed (e.g., receiving and sorting mail, preparing deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation, and other assigned tasks).
  • Take a proactive approach to enhancing technical knowledge through available training on various product lines and learning opportunities.
  • Support in other tasks as needed (purchasing/inventory management).
Qualifications:
  • Grade 12 minimum completed; ideally 1-2 years of related experience.
  • Strong communication and people skills, initiative.
  • Good knowledge of Microsoft Office (Word, Excel, OUTLOOK).
  • Interest and capability in performing sales duties and purchasing/inventory management functions as needed.
  • Good knowledge of English and/or French written and spoken.
  • Strong ability and desire to develop and grow skills.

This is a position with potential for growth and development within our dynamic organization.

We offer a competitive compensation package, including annual profit-sharing, a strong national network, and a range of benefits, including flexible group insurance, free health resources, and a postsecondary scholarship program for our employees' children.

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