HVAC Sales Specialist

2 months ago


Kelowna, British Columbia, Canada ECCO Supply™ Full time
About ECCO Supply

ECCO Supply is a leading wholesale distributor of Heating, Ventilation and Air Conditioning (HVAC) supplies and equipment in Western and Central Canada.

About the Position

We are seeking a highly motivated and customer-focused HVAC Specialist to join our team. As the face of ECCO Supply, you will provide exceptional customer service and support to our in-branch customers, process sales inquiries and orders, and educate customers on product features and benefits.

Key Responsibilities
  1. Provide excellent customer service and problem-solving skills to customers in person, over the phone, and via email
  2. Process orders and quotes accurately and efficiently, while maintaining an up-to-date sales database
  3. Educate customers on product features and benefits to increase sales and customer satisfaction
  4. Collaborate with the Outside Sales Team to follow-up on sales leads and provide support when necessary
  5. Maintain a clean and organized sales counter and sales area while participating in personal growth opportunities and industry training
About the Ideal Candidate

We are looking for a candidate with:

  • Post-secondary education – an asset
  • Previous Order Desk and/or Sales experience – an asset
  • Previous experience in HVAC, manufacturing, or related industry – an asset
  • Desire to be a long-term employee and contribute to the company's overall success
  • Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
  • Ability to adapt/respond to different types of personalities
  • Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
  • Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management

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