Customer Success Manager
2 weeks ago
The Customer Success Manager is a key role at Docebo, responsible for empowering our customers to achieve their business goals and maximize the value of our platform. This role will work closely with a portfolio of customers to understand their needs, provide expert guidance, and ensure successful adoption and utilization of Docebo.
Key Responsibilities:- Be the primary point of contact and advocate for Docebo customers, providing exceptional support and guidance to drive business outcomes.
- Develop and maintain in-depth knowledge of Docebo's product suite and learning management system (LMS) adoption best practices, providing expert consultation and guidance to customers.
- Collaborate with customers to understand their business and learning strategy, providing tailored solutions and recommendations to drive successful implementation and realization of business outcomes.
- Manage customer expectations and provide proactive support to ensure seamless adoption and utilization of Docebo products and services.
- Work closely with internal teams and resources to provide an exceptional Docebo experience for customers, driving upsell and cross-sell opportunities and account retention.
- Minimum of 5 years experience in a customer success role, with a proven track record of driving business outcomes and customer satisfaction.
- Experience working with B2B accounts in the SaaS industry, with a strong understanding of learning management systems and business strategy.
- Strong written and oral communication skills, with the ability to build relationships and rapport with customers and internal stakeholders.
- Ability to handle high-pressure situations and varying work volumes, with a strong problem-solving mindset and self-driven approach.
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Customer Success Specialist
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...
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Strategic Customer Success Manager
3 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
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Strategic Customer Success Manager
3 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
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Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...
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Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...
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Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAt Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...
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Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...
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Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...
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Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...
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Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...
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Lead Customer Engagement Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeOverview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
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Customer Success Manager
6 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
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Customer Success Manager
6 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
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Customer Success Manager
5 days ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading provider of Customer Communications Management (CCM) solutions, empowering large enterprises to deliver exceptional customer experiences and drive business growth.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you...
