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Customer Experience Specialist
2 months ago
About AutoCanada
AutoCanada is a leading automotive retailer in Canada, operating a network of dealerships across the country. We are passionate about providing exceptional customer experiences and boast a wide selection of high-quality vehicles, with over 200 new and used vehicles in stock.
About the Position
We are seeking a highly motivated and goal-oriented Sales Representative to join our team at Plaza Nissan in Hamilton. As a Sales Representative, you will interact with potential customers to understand their purchase and vehicle preferences, demonstrate comfort and convenience features, facilitate test drives, and assist with the completion of the necessary paperwork required to complete the sale.
Key Responsibilities
- Greet and assist customers enthusiastically and professionally, creating a welcoming and positive experience.
- Understand customer needs and preferences, providing tailored vehicle recommendations.
- Conduct test drives, highlighting the features and benefits of various vehicles.
- Negotiate and close sales deals, ensuring customer satisfaction and achieving sales targets.
- Maintain an in-depth knowledge of our inventory, financing options, and current promotions.
- Build and maintain long-term relationships with customers, ensuring repeat business and referrals.
- Collaborate with the sales team to achieve monthly and annual sales goals.
- Stay updated on industry trends, new models, and competitor offerings.
Qualifications
- High school diploma or equivalent.
- Previous sales experience, preferably in the automotive industry.
- Must have or be in the process of obtaining an OMVIC License.
- Strong interpersonal and communication skills.
- Excellent customer service and negotiation abilities.
- Self-motivated with a results-driven approach.
- Ability to work flexible hours, including evenings and weekends.
- Valid driver's license and a clean driving record.
What We Offer
- Competitive compensation plans.
- Generous signing bonus for the right candidate.
- Industry-leading training program with ongoing professional development.
- Supportive and collaborative team environment.
- A strong, healthy, and supportive culture.
- Comprehensive benefits.
- Employee discounts on vehicles and services.
- Abundant opportunities for career advancement within a massive auto group.
