Procurement Operations Specialist
3 days ago
At IFG - International Financial Group, we are seeking a highly skilled Procurement Operations Specialist to join our team. As a key member of our procurement team, you will be responsible for leading our procurement operations, ensuring timely and efficient support to our users, and driving process improvements.
Key Responsibilities:
- Apply knowledge of procurement best practices and general business practices to lead the team to provide high-quality frontline support to users.
- Effectively manage ticket management systems to ensure timely support and resolution of tickets.
- Interact with stakeholders to handle payment inquiries, policy questions, purchase order issuance, and assistance.
- Respond to inquiries related to Global Procurement Policy and Procedures.
- Focus on managing escalations, process design, and review.
- Participate in project management activities.
- Manage steady-state Athena chatbot activities, including maintenance coordination and issue management.
- Design, contribute to, and execute the framework for Procurement Policy non-compliance identification and resulting action plans.
- Operate the Bank's procurement technology solutions, including consulting existing supplier/contract records, purchase orders, and invoices.
- Review, approve, and follow Standard Operating Procedures documentation to ensure data quality and consistent delivery of service.
- Makes recommendations for improvements to procurement technology product managers.
- Design, prepares, and oversees the distribution of reports that monitor Global Procurement Policy compliance and operational KPIs.
- Leads, supervises, and assigns Cross Functional Initiatives across the department.
- Seeks agreeable and timely resolution to issues escalated to them by their team, suppliers, or other internal/external stakeholders.
- Sets goals, objectives, KPIs, and assigns work to direct reports while providing them with guidance, coaching, and mentoring to execute on their development plans.
Candidate Requirements:
- 3+ years of experience as an Operations Lead (ideally in customer service, back office).
- 2+ years' demonstrated experience in project management methodology and techniques, performance evaluation, and change management.
- Highly proficient with Microsoft Office (Word, PowerPoint, Visio) and Excel (able to write formulas, effectively use lookup & references functions, logical functions, and text functions at a minimum).
- 2+ years' experience developing dashboards and/or reports (PowerBI or Tableau).
- 2+ years' experience developing processes, procedures, and manuals from an operational perspective.
Nice-to-Have Skills:
- Experience in procurement and supplier management.
- Experience with Coupa, Icertis, or other eProcurement software.
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