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Procurement Operations Specialist

2 months ago

Greater Toronto Area, Canada IFG - International Financial Group Full time
About the Role

We are seeking a highly skilled Procurement Operations Specialist to join our team at IFG - International Financial Group. As a key member of our Global Procurement team, you will be responsible for leading our procurement operations and ensuring the effective management of our procurement technology solutions.

Key Responsibilities
  • Lead the procurement operations team to provide high-quality frontline support to users and ensure timely resolution of tickets.
  • Manage the ticket management system to drive adoption and compliance.
  • Interact with stakeholders to handle payment inquiries, policy questions, and system navigation.
  • Focus on managing escalations and process design and review.
  • Participate in project management activities and manage steady-state Athena chatbot activities.
  • Design and execute the framework for Procurement Policy non-compliance identification and resulting action plans.
  • Operate the Bank's procurement technology solutions and review, approve, and follow Standard Operating Procedures documentation.
  • Make recommendations for improvements to procurement technology product managers and oversee their team to establish, maintain, and recommend process improvements.
  • Design, prepare, and oversee the distribution of reports that monitor Global Procurement Policy compliance and operational KPIs.
  • Lead, supervise, and assign Cross Functional Initiatives across the department.
Candidate Requirements
  • 3+ years of experience as an Operations Lead (ideally in customer service, back office).
  • 2+ years' demonstrated experience in project management methodology and techniques, performance evaluation, and change management.
  • Highly proficient with Microsoft Office (Word, PowerPoint, Visio) and Excel (able to write formulas, effectively use lookup & references functions, logical functions, and text functions at a minimum).
  • 2+ years' experience developing dashboards and/or reports (PowerBI or Tableau).
  • 2+ years' experience developing processes, procedures, and manuals from an operational perspective.
Nice-to-Have Skills
  • Experience in procurement and supplier management.
  • Experience with Coupa, Icertis, or other eProcurement software.