Maintenance Ambassador

2 weeks ago

Edmonton, Alberta, Canada Coast Hotels Full time

Job Summary:

The Maintenance Ambassador will contribute to the overall success of Coast Hotels by attending to general hotel maintenance requests and providing superior customer service to guests while completing tasks and fostering and maintaining Occupational Health & Safety standards for the hotel.

Key Responsibilities:

  • To provide exceptional customer service and specialized services to guests and hotel staff.
  • Perform moderately complex tasks in the area of general repair and maintenance of the property, reporting all health, safety, and security problems, and ensuring all tools are kept in good working order and stored properly.
  • Adhere to Coast Hotels' quality and industry standards when completing tasks.
  • Handle complaints and concerns where possible and appropriate.
  • Report inventory levels to the Maintenance Supervisor.
  • Follow established Occupational Health & Safety procedures and policies when completing tasks.
  • Ensure the security of the property, the Ambassadors, and guests when completing tasks.
  • Demonstrate a superior customer service attitude with ambassadors and guests.
  • Perform other duties as required.

Requirements:

  • Secondary school diploma required.
  • Minimum 2 years related work experience.
  • Knowledge of all tools, equipment, and processes needed to perform work.
  • Good communication, interpersonal, and customer service skills.
  • Physical mobility and stamina.
  • Strong knowledge of health and safety regulations.
  • Professional attitude and appearance.
  • Excellent time management and organizational skills.
  • Knowledge of the products and facility in area of expertise.
  • Ability to deal with high-pressure environments.
  • Workplace Hazardous Materials Information Systems (WHMIS) training an asset.
  • General maintenance and building trade experience an asset.
  • Registration in an apprenticeship program an asset.

Coast Hotels' Core Values:

  • Exemplify Coast's core values and enjoy working in a culture of accountability.
  • Able to work a flexible schedule, which includes evenings, weekends, and holidays.

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