Customer Relations Agent

4 months ago

Toronto, Canada First National Financial Full time

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
We are hiring a Bilingual Customer Relations Agent, Customer Service
**Reporting To**: Manager, Customer Service
**Full-Time/Part
- Time**: Full-time
**Posting Date**: September 3, 2024
**Closing Date**: September 17, 2024
**Hours of Work**: 12:00 a.m. - 8:00 p.m.
**Grade**: 6.5
**Office Location**: Toronto Great location Steps away from the main public transit station
**What we offer**:
Highly competitive compensation package which includes, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

The Opportunity
The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
**How you will contribute**:

- Answer incoming calls on the customer service queue and make outbound calls when necessary
- Handle between 65 to 75 calls a day
- Follow-up with client to confirm resolution and customer satisfaction
- Coach new Customer Service Representatives by assisting them in learning the department’s policies and procedures through job shadowing
- Provide assistance to the various residential administration departments when required
- Prepare mortgage discharge and assumption statements
- Promote online and phone services
- Ensure client privacy is protected at all times
- Listen to client problems and take the appropriate problem-solving steps
- Complete special projects as assigned by the Manager
- Adhere to policies /procedures to ensure AML requirements are met, when applicable.

**The experience you need**:

- Post secondary education and/or equivalent work experience preferred
- Mortgage experience an asset
- Competency in MS Office; capacity to learn new technologies/systems
- Strong verbal and written communication skills, in both English and French
- Friendly, outgoing personality
- Excellent telephone manner
- Demonstrated flexibility to adapt to a constantly changing environment.
- Ability to resolve problems with customers
- Demonstrated team player
- Written and spoken French is required
- Strong written and spoken English is an asset

**Working Environment and Physical Demands Analysis**:

- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
- Call Centre requirements—long periods of time on phone calls using a headset and a queue.

Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year

**The team you’ll join**:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
FNLOON

  • Customer Relations Resolutions Agent

    6 months ago

    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: **The Opportunity**: Under Sunwing Vacations, we are looking for a Customer Relations Resolution Agent to join us in making vacation dreams come true, As the Customer Relations Resolutions Agent you will be responsible for researching and responding to customer complaints by providing a satisfying resolution response to the customer while...

  • Customer Relations Representative

    7 months ago

    Toronto, Canada Dina Constantinou Insurance Agency Full time

    Do you like to win? Do you want a career in an industry that is essential and stable? Keep reading! We are looking for a dynamic and resourceful Customer Relations Representative to help perform a variety of tasks within our Insurance Agency. They will be assisting clients and making a difference, by performing various service-related tasks, to ensure our...

  • Customer Relations Agent, Customer Service

    1 month ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Customer Relations Agent, Customer Service! **Reporting To**: Supervisor,...

  • Customer Relations Agent--bilingual

    4 months ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...

  • Seeking Motivated Mortgage Agents! Established 45

    6 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • Seeking Motivated Mortgage Agents! Established 45

    6 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • Insurance Sales Agent

    7 months ago

    Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Position Overview**: Full Time, Permanent A successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Insurance Agent Team Member (Sales experience preferred). We seek an energetic professional interested in helping our business grow through...

  • Toronto - Travel Agent Support (Tico Certified)

    6 months ago

    Toronto, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support...

  • Resident Relations

    6 months ago

    Toronto, Canada Park Property Management Full time

    For more than 45 years, Park Property Management has been providing affordable, well-maintained rental accommodations offering both quality and value. Our properties are managed with pride in the pursuit of long-term relationships with all our residents. Our company portfolio currently includes more than 11,200 apartments and rental residences in 91...

  • Customer Service Agent

    6 months ago

    Toronto, Canada British Airways Full time

    **Customer Service Agent** Looking for a people-focused role that offers something different? A chance to make the most of your friendly, helpful personality? More variety and a faster pace to your day? Then you’ll love being a Customer Service Agent with British Airways. Our airports are buzzing places where you’ll always be on hand for our customers,...

  • Coordinator, Integrated Digital Strategy, Citizen Relations

    4 weeks ago

    Toronto, Canada Citizen Relations Full time

    COORDINATOR, INTEGRATED DIGITAL STRATEGY   The Role In this role, you’ll execute our clients’ social & digital strategies under the direction of our Digital Strategy leadership and collaborate with various teams (Creative, PR, Brand, Strategy, etc) to extend brand key messages into digital. You’ll work directly with our North American team of...

  • Professional Customer Support Agent

    2 weeks ago

    Toronto, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a skilled and detail-oriented Professional Customer Support Agent to join our team in Toronto, Canada.About the Role:In this position, you will be responsible for providing exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.Responsibilities:Handle customer inquiries via phone, email, and...

  • Telemarketer - Insurance

    7 months ago

    Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Telemarketer - Desjardins Agent Team Member**: Location: North York, ON Type: Part-Time **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Telemarketer - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through...

  • Customer Support Agent

    2 months ago

    Toronto, Canada TourRadar Full time

    **Make TourRadar your next adventure** TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries. We are...

  • Donor Relations

    7 months ago

    Toronto, Canada Toronto Humane Society Full time

    **Full job description** Do you love animals as much as we do? Join us and you can make a difference every day! Toronto Humane Society finds new homes for thousands of animals and helps keep families together. However, Toronto Humane Society is more than an animal shelter. We are an educational resource and support system, a leading voice in animal welfare...

  • Marketing Co-ordinator

    7 months ago

    Toronto, Canada The Travel Agent Next Door Full time

    The Travel Agent Next Door is Canada’s largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business. The Travel Agent Next Door provides support to agents including marketing, websites, social media, and access to a...

  • Customer Accounts Agent

    6 months ago

    Toronto, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Customer Care Agent

    4 months ago

    Toronto, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Customer Accounts Agent

    6 months ago

    Toronto, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...