Customer Service Agent

6 months ago


Toronto, Canada VGW Full time

VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the world

Due to major growth we are expanding our Customer Service team in Toronto and currently looking for a Customer Service Agent to join the team.

**Key responsabilities will include**:

- Have the ability to adapt/respond to different types of personalities and situations.
- Respond professionally and efficiently to customer inquiries.
- Be reliable and be there for customers.
- Analyze incoming queries and identify repetitive issues such as identifying potential problems with user experience or technical issues.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Ensure Zendesk tickets are updated and information is accurate and up to date.

**What you will bring to the role**:

- Previous experience in a customer service or customer-facing role.
- Customer orientation and ability to adapt/respond to different situations.
- Ability to multi-task, prioritise and manage time effectively.
- Familiarity with CRM systems and practices, desirable.
- Flexible work schedule including ability to work evenings, weekends and holidays.

**About VGW**

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

**Why VGW?**

We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
- VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required._

Privacy Policy



  • Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...


  • Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...


  • Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • Insurance Sales Agent

    7 months ago


    Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Position Overview**: Full Time, Permanent A successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Insurance Agent Team Member (Sales experience preferred). We seek an energetic professional interested in helping our business grow through...

  • Customer Service Agent

    6 months ago


    Toronto, Canada British Airways Full time

    **Customer Service Agent** Looking for a people-focused role that offers something different? A chance to make the most of your friendly, helpful personality? More variety and a faster pace to your day? Then you’ll love being a Customer Service Agent with British Airways. Our airports are buzzing places where you’ll always be on hand for our customers,...


  • Toronto, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support...


  • Toronto, Canada Mike Chronopoulos - Desjardins Insurance Agent Full time

    **Financial Services Specialist**: Location: Toronto, ON Type: Full Time **Position Overview**: We are celebrating our 19th year in business and are seeking a qualified professional to join their winning team for the role of a Financial Services Specialist. We seek an energetic professional interested in helping our business grow through needs-based...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...

  • Customer Service Agent

    6 months ago


    Toronto, Canada Newrich Network Full time

    This is an entry-level role that would be well suited to a graduate or someone with a few years of experience, with a passion for helping people to learn and work in a digital environment. It also involves strategic thinking and consultancy, which you'll learn as part of the role. As a Customer Service Agent, you will report to our Customer Success Manager...


  • Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Customer Relations Agent, Customer Service! **Reporting To**: Supervisor,...


  • Toronto, Canada American Airlines Full time

    Location: Lester B. Pearson Intl Apt (YYZ-TRML) Additional Locations: None Requisition ID: 66394 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey,...

  • Customer Service Agent

    3 months ago


    Toronto, Canada VGW Full time

    VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. Our Customer Service team in Toronto is currently looking for a Customer Service Agent to join the team. **Key responsibilities will include**: - Ensure excellent service standards. - Respond professionally and efficiently to...

  • Customer Service Agent

    2 months ago


    Toronto, Canada Dye & Durham Full time

    DescriptionWe are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products. You will work in a fast-paced environment, handling queries via email, phone...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...

  • Technical Specialist

    2 months ago


    Toronto, Ontario, Canada IFDS Full time

    Are you a customer service professional looking for a new challenge? We have an exciting opportunity for a Bilingual Customer Service Agent to join our team at IFDS in Timmins, Ontario. As a Bilingual Customer Service Agent, you will be the primary point of contact for our clients, providing exceptional customer service and support. You will be responsible...


  • Toronto, Canada AllianceOne Full time

    **Now Hiring - Customer Service - Call Centre Agent - Auto Finance** We are AllianceOne, a division of the largest BPO expert team in the market with a wide range of contact centre solutions, technology, and the highest security standards. We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers,...


  • Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Telemarketer - Desjardins Agent Team Member**: Location: North York, ON Type: Part-Time **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Telemarketer - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through...


  • Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: **The Opportunity**: Under Sunwing Vacations, we are looking for a Customer Relations Resolution Agent to join us in making vacation dreams come true, As the Customer Relations Resolutions Agent you will be responsible for researching and responding to customer complaints by providing a satisfying resolution response to the customer while...


  • Toronto, Canada The Landline Company Full time

    **Full Time/ Part Time Customer Service Agent** **The Landline Company** Toronto, ON - **Shift Time (Full Availability Monday-Sunday)**_ **Our Values**: Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity. **The Role**: We’re seeking Part Time &...


  • Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...