Customer Service Agent

3 weeks ago

Toronto, Canada VGW Full time

VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the world

Due to major growth we are expanding our Customer Service team in Toronto and currently looking for a Customer Service Agent to join the team.

**Key responsabilities will include**:

- Have the ability to adapt/respond to different types of personalities and situations.
- Respond professionally and efficiently to customer inquiries.
- Be reliable and be there for customers.
- Analyze incoming queries and identify repetitive issues such as identifying potential problems with user experience or technical issues.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Ensure Zendesk tickets are updated and information is accurate and up to date.

**What you will bring to the role**:

- Previous experience in a customer service or customer-facing role.
- Customer orientation and ability to adapt/respond to different situations.
- Ability to multi-task, prioritise and manage time effectively.
- Familiarity with CRM systems and practices, desirable.
- Flexible work schedule including ability to work evenings, weekends and holidays.

**About VGW**

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

**Why VGW?**

We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
- VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required._

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