Case Manager

3 weeks ago

Toronto, Canada Reconnect Community Health Services Full time

**Positions Available**: 1

**Position Type**: Full-Time Permanent

**Hours of Work**: 37.5 hours per week

**Unionized Position**:Yes, OPSEU L5116

**Annual Rate**:$51,141.35 - $63,570.56

**Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.

Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.

We are very excited to offer the opportunity for a Case Manager to join our dynamic organization. If you are seeking a role that combines challenge, growth, and a chance to make a real impact, look no further

**About Us**:
Reconnect Community Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centred care in our sector.

As a Case Manager, you will provide collaborative, team-based and client-driven services to clients with mental illness. The Case Manager's primary function is the provision of quality health care and support services through the effective and efficient use of resources. Case Management works with clients to achieve safe, realistic and reasonable goals within a complex health, social and fiscal environment.

**What You'll Do**:
You will be entrusted with a wide range of responsibilities, including:

- Initiate intakes and conduct needs assessments;
- Support to individuals with complex mental health, addiction and physical health needs, who have been housed by a Streets to Homes partner agency;
- Develop and implement plan of cares with short and long-term objectives, with ongoing monitoring until clients can be discharged from service;
- Provide case management services which include assessment, intensive case management, long term planning, and follow up services when needed;
- Screen and respond to crisis calls initiated by clients, family members, friends, health care providers, and community agencies;
- Collaborates with the City of Toronto, judicial and other systems, organizations and individuals to ensure a well-coordinated service system;
- Work closely with transitional care, acute care, emergency departments, rehabilitation centres, and other professionals, agencies and groups, to identify problems/gaps and possible solutions for service provision and improvement.

**What We're Looking For**:

- University degree and/or Community College Diploma in social services or related field;
- Minimum three years related experience in direct service delivery to adults with serious mental illness;
- Demonstrated experience supporting individuals with mental health and substance use issues from a recovery and harm reduction approach.
- Excellent verbal and written communications skills
- Demonstrated case management and referral skills; and ability to effectively link clients to supportive services
- Self-directed and independent, but also experienced in working effectively as a member of a team which includes internal and external stakeholders
- Applied computer skills (Microsoft Office, Client Information Systems, Web browsing)
- Fluency in a second language is a strong asset and preferred
- Valid Driver’s license and access to a personal vehicle is required

**Special Requirements**:

- Criminal background check;
- Must be willing to work flexible hours including evenings and weekends, as required.

Please be advised that in order to be eligible for employment at Reconnect, all new hires must have received both doses of a COVID-19 vaccine approved by Health Canada prior to their start date and will be required to show proof. Medical exemptions or any other kind of requested exemption based upon Reconnect's obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

**Application Process**:

- **We thank all applicants for their interest, however, only those selected for an interview will be contacted.**_

**Job Types**: Full-time, Permanent

**Salary**: $51,141.35-$63,570.56 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match

**Experience**:

- Service delivery to adults with serious mental illness: 3 years (preferred)
- Supporting individuals with mental health: 1 year (required)
- Supporting individuals with substance use issues: 1 year (required)

Licence/Certification:

- Post-secondary education in social services or related field (required)
- G class driver's license and access to a personal vehicle (required)

Work Location: In person

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