Case Manager

4 weeks ago

Toronto, Canada LOFT Community Services Full time

**DATE**:April 26th, 2023

**LOCATION**:Toronto, ON - CATCH (Coordinated Access to Care for the Homeless)

**COMPENSATION**:$52,535 - $63,260 Annually Prorated

**CONTRACT DURATION**: 8 Months - Ending December 31st, 2023.

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a **Case Manager.**

**JOB SUMMARY**:
The Case Manager provides direct service to homeless individuals with complex needs. The position provides outreach and hands-on interim case management services to assist individuals with connecting to resources necessary to increase their quality of life. The role typically includes outreach, assessment, service-planning, linking, crisis management and program evaluation.

This position has been created by Inner City Health Associates in an effort to coordinate access to care for homeless clients in Toronto. The Case Manager will work with one or more downtown hospital emergency rooms and other downtown social service agencies to help connect homeless clients to appropriate health services. Emergency room social workers and other frontline workers will identify homeless people with complex needs - mental health, substance use as well as physical health issues - and will refer to appropriate resources in the community for follow up. After the client is matched to a clinic or program for aftercare, the case manager will assist with connecting the clients to the supports they need, and provide assessment and transitional case management. The Case Manager will work with Inner City Health Associates to help address clients’ needs comprehensively.

**WHAT YOU WILL DO**:

- Engages effectively with these individuals in order to assess needs and desires for change
- Assesses risk to clients themselves and others on an ongoing basis
- Uses a psychosocial rehabilitation and recovery model when appropriate to engage clients in a case management process
- Engages clients in working toward finding permanent housing
- Assists individuals to access a range of services in the broader community
- Advocates on behalf of homeless individuals in accessing appropriate services such as health care and financial supports
- Works cooperatively and professionally with other service providers
- Any other duties as assigned
- Keeps up-to-date records of client interactions, in accordance with agency policies and guidelines
- Submits program related expenses, as per agency guidelines
- Actively participates in regular supervision, team meetings and peer support sessions

**WHAT YOU BRING**:

- A degree/diploma in a social services or health care field with a minimum of three years related experience
- Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of Recovery, and an ability to put these into practice
- Knowledge of psychiatric symptoms, treatment practices and medication issues
- Knowledge of the homeless services sector and issues which face homeless individuals
- Knowledge of the criminal justice system and how it impacts on mental health clients
- Knowledge of concurrent disorders and experience with the continuum of addiction services
- Sound assessment skills and the ability to conduct intake interviews
- Excellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals
- Sound judgment and good problem solving skills
- Ability to structure time and develop work priorities independently
- Knowledge of community resources for health, mental health and substance use
- Ability to work closely with team-mate(s) and participate effectively as part of the larger community support and street outreach teams
- An understanding of culturally competent practices and an awareness of the issues related to providing services to a diverse population
- An understanding of the Mental Health Act and the processes for committing an individual
- Excellent documentation skills

We believe there are many different ways of developing skills, and we love diverse
experiences So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.

**_Note: _**_All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles. _

**_Note:_**_ A satisfactory vulnerable sector check (VSC) is also required._

**CLOSING DATE**: May

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