Case Manager

2 weeks ago


Toronto, Canada Liberal Member of Parliament Constituency Office Full time

The casework manager must have a unique set of skills needed to effectively perform this role. This position demands strong analytical and organizational skills that are needed to utilize the significant resources at their disposal to resolve matters brought forward by constituents.

The casework manager will be responsible for organizing and leading case management meetings and will delegate case files accordingly and manage a reliable system to track and handle all incoming inquiries too.

Skills and qualifications of a Caseworker include:

- Ability to listen with compassion, empathy, and a non-judgmental approach to a diverse demographic.
- Strong managerial and leadership qualities.
- High level organizational skills to manage several cases simultaneously with a high level of care.
- Critical thinking, problem-solving, and the ability to come up with creative solutions.
- Strong foundational knowledge of available government services and support agencies within the community.
- Strong understanding of federal issues and programs, including Immigration, Revenue Canada, Service Canada, e.t.c.
- Assist with advocacy work on behalf of constituents in need of support from various government programmes (Immigration, student loans, CRA, EI, OAS, CPP, etc.) on a case by case basis.
- Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework matters.
- Ability to work with constituents with complex language and accessibility needs.
- Fluent in English. Other languages are considered an asset such as French, Italian, Portuguese, Spanish or Tigrinya.
- Adaptive to new situations and a fast-paced environment.

**Salary**: From $50,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-03-02
Expected start date: 2023-03-06


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