Case Manager

3 weeks ago

Toronto, Canada Workplace Safety and Insurance Board Full time

Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for part of the duration of this position. The WSIB model mixes working from home, office and field.

About the Workplace Safety and Insurance Board (WSIB)

We're here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you'll have the opportunity to:

- explore many career paths and follow your passion
- continuously learn and grow professionally
- be recognized for the great work you do
- participate in programs that support your health and wellbeing

You'll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

Bilingual designated roles
- You may be eligible to receive a language bonus payment.

Position Title: Case Manager (HYBRID)

Starting salary: $88,032.00

We anticipate permanent opportunities in the following office locations:

- Guelph - Bilingual
- Guelph - Unilingual
- Hamilton - Bilingual
- Hamilton - Unilingual
- Kingston - Bilingual
- Kingston - Unilingual
- Kitchener - Bilingual
- Kitchener - Unilingual
- London - Bilingual
- London - Unilingual
- North Bay - Bilingual
- North Bay - Unilingual
- Ottawa - Bilingual
- Ottawa - Unilingual
- Sault Ste. Marie - Bilingual
- Sault Ste. Marie - Unilingual
- St. Catharines - Unilingual
- St.Catharines - Bilingual
- Sudbury - Bilingual
- Sudbury - Unilingual
- Thunder Bay - Bilingual
- Thunder Bay - Unilingual
- Timmins - Bilingual
- Timmins - Unilingual
- Toronto - Bilingual
- Toronto - Unilingual
- Windsor - Bilingual
- Windsor - Unilingual

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: Responsible for the overall management of claims through development, implementation, and monitoring comprehensive and integrated case management plans for all case activities.

Case Managers will be assigned either Pre 1990 cases or the early phase of the case lifecycle or the later phase of the case lifecycle. Case Managers follow a structured case management framework, to enable them to achieve high quality outcomes and success with case planning and implementation.

**How do I qualify?**:
**Major Duties & Responsibilities**: 1. Develop, implement, and monitor comprehensive and integrated case management plans for all activity in the case required to achieve recovery, community integration, and where possible, return to work (RTW) by:

- Collecting information to progress the case; assessing and positioning each case along its appropriate recovery path; setting goals and making decisions based on legislation, policy, and best practices;
- Planning activities in collaboration with workplace parties and team members; participating in case conferences with the service delivery team and management; coordinating and taking action on planned activities; reviewing and monitoring new information as received; closing plan activities when active case management is no longer required; following up and evaluating close cases to ensure case management plan continues to be effective;
2. Provide targeted activities focused on identifying RTW factors, removing obstacles, and leveraging opportunities to facilitate a safe return to suitable work by:

- Co-ordinating and facilitating RTW cooperation between the workplace parties;
- Arranging, assessing, and adjusting the delivery of work reintegration services where needed;
- Promoting prevention, disability management, RTW, and related programs to workplace parties; sharing best practices; connecting workplace parties with expert resources when they would benefit from increased capability to prevent and/or manage injuries and illness;
- Keeping clients and employers informed of the status and progress of the case, ensuring they are fully engaged in removing barriers to, and

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