Case Manager

4 weeks ago

Toronto, Canada LOFT Community Services Full time

**DATE**:February 28th, 2023

**LOCATION**:Toronto, ON - M-DOT (TTC)

**COMPENSATION**: $**52,535- $62,634 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring 3 Full-Time **Case Managers.**

**JOB SUMMARY**:
The Case Manager on the Multi-Disciplinary Outreach Team (M-DOT) provides direct service to homeless individuals with mental health, health and addictions issues. The position provides outreach expertise, initial intake and assessment, and a case management approach to the group of complex clients who are referred by other providers in the community, engaging them in a process of identifying and meeting their housing and other social and health needs. The goal of this position will be to build trust and therapeutic rapport between individuals experiencing homelessness utilizing the TTC and service providers, provide safe indoor shelter options, and enhance connections to social supports. The position provides access to a range of team members with varying expertise, who work cooperatively to assess, plan, treat and support clients. The position will involve driving and a valid Ontario driver’s license is required.

**WHAT YOU WILL DO**:
Direct Service Responsibilities:

- Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues
- Work closely with Streets To Homes, and other partners to receive referrals of clients who are using TTC for shelter and warmth
- Provide outreach and assessment to people experiencing homelessness with complex needs who are using the TTC for shelter and warmth
- Conducts outreach shifts with other team members and partners as scheduled
- Develops relationships with individuals served by the team and addresses basic and immediate needs
- Engages in crisis intervention/prevention with clients
- Case manages from a psycho-social rehabilitation and recovery model, linking clients with other supports as necessary, including housing, transportation, shelter placement, identification (ID) services and translation services, among others
- Liaises with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) as required
- Works from a harm reduction approach with clients dealing with addiction issues
- Advocates on behalf of homeless individuals in accessing a range of services
- Works cooperatively with team members, hospital personnel, other service providers and City staff in order to better meet client’s needs
- Facilitates transfer of cases to appropriate follow-up support services or ongoing case management services

Indirect Service Responsibilities:

- Documents client-related activities accurately and in a timely fashion on the Client Information System’s database
- Actively participates in regular supervision, case reviews, team meetings and training sessions
- Submits time sheets, expense claims and other required information in accordance with agency regulations
- Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activities
- Shares the driving responsibilities with other team members
- Other duties as assigned by the Program Manager or the Director

**WHAT YOU BRING**:

- A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health sector
- Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of recovery
- Excellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals
- Knowledge of community resources for housing, including supportive housing and shelters
- Knowledge of concurrent disorders and experience with the continuum of addiction services
- Sound judgment and good problem solving skills
- Knowledge of community resources for mental health and substance use
- Ability to work closely with teammates and medical professionals and participate effectively as part of the larger multi-disciplinary team
- Demonstrated understanding and sensitivity to diversity issues
- A valid Ontario driver’s license is a requirement for the position

We believe there are many different ways of developing skills, and we love diverse
experiences So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.

**WHAT WE OFFER**:

- A comprehensive c

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