Application Production Support

5 months ago


Montréal, Canada Excelgens Full time

**About the job**

**Note**:
**Department Overview**

The Global Markets IT APS Credit Application Support US team provides services directly to the Credit business, with a focus on New York and the Americas region. It also forms part of a global support team that together offer follow-the-sun support with major operational hubs in London, New York, Tokyo and Singapore.

The team’s key focus is to provide production support, resolve issues respond to user enquiries and align processes and procedures with the global support teams to ensure service agreements are met. The team is responsible for the support of trading systems covering the following key business areas:

- **Pricing**
- **eTrading (ION Trading)**
- **STP**
- **Risk**
- **Client Clearing**
- **Deal Capture systems.**

The team has established high levels of production support to the Credit business and strives to improve continually.

**Day-to-day Responsibilities as Support Analyst**:

- The role is to provide 1st and 2nd line technical support to the **Fixed Income Credit Trading desk in NYK and LATAM region**
- The role will require the management of all aspects of the **Global Credit systems for Fixed Income IT,** working closely with all the support and development teams across the regions to continue to build a market leading support organization for FI IT
- The team is responsible for monitoring the system availability, proactively preventing system problems, and responding to system incidents when they occur. They are also responsible for problem analysis, managing system change and ensuring mínimal impact to the end users
- Ensure root cause analysis is undertaken for all incidents
- Communicating the status of the system. Providing **ETAs** for solutions when necessary
- Improving the monitoring and support systems by doing scripts to automate the support and writing specification for monitoring and support team that will be transferred to the development
- **Regularly review and improve the checks done by the team** (morning, checks and evening checks)
- Review the releases, which are planned and perform the post release checks
- Participate to the **UAT** phase of major deliveries
- **Write and maintain documentation.**
- Work in partnership with the global teams and coordinate/plan/support the work as necessary
- Work closely with the trading desk to understand requirements and either implement tactical solution or raise to **business mgmt. + dev** where appropriate.
- IT Technical Support understanding Functional aspects of **Credit trading (bonds, CDS and Index).**
- Must be a high calibre graduate with ability to solve complex problems under pressure.
- Experience in **Fixed Income Application Support**, with business knowledge of **Credit or Rates**.
- Excellent communication skills.
- **ITIL - Knowledge and processes** implemented.

**Knowledge/Skills/Experience Required**:

- Analytical and able to solve complex problems
- An excellent written and spoken communicator
- Expected to multi-task and to be able to prioritise work
- Must be able to work with mínimal supervision and be able to use own initiative
- They also need to be a strong team player
- Good time management and co-ordination skills are essential
- Able to drive the team forward with innovation and is proactive at improving the current procedures and processes
- Knowledge of large well/known RDBM’s such as **Oracle or/and Sybase**
- Strong **Excel & VBA**
- Experience working with ION MarketView, **SQL and UNIX desirable.**

**Languages Required**:
English fluent, French a plus

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $500.00-$590.00 per day

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you from a Banking or Financial Background?

**Experience**:

- IT support: 3 years (preferred)



  • Montréal, Canada Excelgens Full time

    **RESPONSIBILITIES** **Production Support** - Act as first line of contact for production environment and provide **Level1 /Level2 functional and technical support.** - Coordinate with Level3, DEV and Infra teams related to production issues if escalated and also to help in root cause analysis and timely resolution. - **Ensures issues/incidents are logged**...


  • Montréal, Canada Auum solutions Full time

    _Applicant must be in Quebec_ **Title**: Application Production Support Specialist **Location**: Montreal, 3 days/week face-to-face **Type**:Long Term Contract (12+ months) **Introduction**: Join a rock-solid organization as our client’s next Application Production Support Specialist and sit at the center of projects that drives decisions. You’ll...


  • Montréal, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

    **Position: Application production support analyst** **Location: Montreal Canada Quebec H3A 2A6** **Duration: 24 Months** **Job Type: Contract** **Work Type: Onsite** - Such tasks include change, user request, incident, and problem management for the department. - As required, functional support and user setup may be performed. - The Analyst shall serve...


  • Montréal, Canada Soho Square Solutions Full time

    Role: Application Support Analyst Location: Montreal, Quebec Duration: 6 Months Experience : 3-6 Years **Responsibilities** - time monitoring tools and reports - Software releases, configuration and support of all production system components and - infrastructure - deliver frequent releases with high quality **Qualifications** - At least 2 years in an...


  • Montréal, Canada Quanteam North America Full time

    **WHO WE ARE** Quanteam is an independent Financial Markets consulting company based in France, the UK, the USA, Canada, and Morocco. Our team of 800 employees supports Corporate and Investment Banks, Asset Management Companies, Insurance, and corporations for their projects in SI transformation, technology innovation, financial engineering, and regulatory...


  • Montréal, Canada Quanteam North America Full time

    **WHO WE ARE** As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international...


  • Montréal, Canada C.G.I. Full time $75,000

    Application Support AnalystAs a key member of our team, you'll provide essential technical and functional support for critical applications used by our New York-based trading and risk analysts. Your strong communication and interpersonal skills, combined with a solid understanding of ITIL best practices, will be vital in ensuring the smooth operation and...


  • Montréal, Canada American Iron and Metal Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...


  • Montréal, Canada Navori Labs Full time

    Looking for an exciting opportunity to work for a global expanding business with a diverse international team? Look no further than Navori Labs! For our team in Montreal we are seeking a motivated and autonomous: **Application Support Specialist (M/F)** As an innovative Swiss software company, Navori Labs operates globally, providing high-end technology...


  • Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...


  • Montréal, Canada Explorance Full time

    Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We...


  • Montréal, Canada Silgan Plastics Full time

    For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. No matter what your packaging needs, Silgan can and will handle them. From creation to commercialization, our customized approach to each customer's requirements is what sets us apart from the rest. **SUMMARY...


  • Montréal, QC, Canada C.G.I. Full time

    **Application Support Analyst** **technical stack** **UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS** **Your Day-to-Day**: As a key member of our IT feature team, you'll be at the forefront of ensuring smooth operations for our trading desk. **Your role will involve**: - Morning Checks: Starting your day by monitoring production systems...


  • Montréal, Canada Excelgens Full time

    **JOB DESCRIPTION** Position: APS Support Analyst - IFS UK Department: IT Production - BP2S APS **MISSION AND OBJECTIVES** The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the...


  • Montréal, Canada MNP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Technology - Operations team as an Application Support Specialist. This diverse team of tech-savvy problem solvers embraces digital transformation...

  • Application Support

    2 months ago


    Montréal, QC, Canada Capgemini Full time

    **Job Title: Application Support** **Job location: Montreal (Hybrid)** **Job description**: **Responsibilities**: - **_Must have good knowledge of Java, API and SQL _**: - **Incident Management**:Manage and prioritize support tickets, ensuring timely resolution of issues and effective communication with stakeholders. **Required Skills**: -...


  • Montréal, QC, Canada C.G.I. Full time

    **Application Support Analyst (Junior)** **About Us**: Join a global leader in financial services expanding its operations in Montreal. The firm offers a dynamic career environment and the opportunity to contribute to innovative projects. **About the Role**: As a Junior Application Support Analyst, you will play a crucial role in ensuring the smooth...


  • Montréal, Canada Sii Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...


  • Montréal, Canada SII Technologies GmbH HR-Service Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...


  • Montréal, Canada Pointus Partners Full time

    **Pointus Partners is a privately held Canadian-based proprietary trading firm located in Montreal. Our core principles are innovation, collaboration, and communication. We think critically, share ideas, and solve problems as a team. We embrace the entrepreneurial spirit, promote work-life balance, and maintain a flat organizational structure in an open...