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Application Support Specialist

1 month ago


Montréal, Canada Pointus Partners Full time

**Pointus Partners is a privately held Canadian-based proprietary trading firm located in Montreal. Our core principles are innovation, collaboration, and communication. We think critically, share ideas, and solve problems as a team. We embrace the entrepreneurial spirit, promote work-life balance, and maintain a flat organizational structure in an open office concept.**

**From employing sophisticated algorithms to engaging in outright trading, we leverage cutting-edge technology to gain advantages in today’s trading environment. The firm’s primary tool is its people, supported by our proprietary trading platform called VT Trader.**

**Currently, we are seeking an Application Support Specialist.**

**If you wish to be part of a company whose vision is guided by our common principles - innovation, collaboration, and communication - and empowers its employees to think critically and share ideas, you should have interests and knowledge in some of the following**:

- 0-3 years of relevant experience in IT support and operations.
- Experience using a scripting language such as Python.
- Knowledge of database maintenance.(MySQL, PostgreSQL).
- Experience with cloud-based providers, specifically Amazon AWS.
- Basic administration knowledge of Windows and Linux systems.
- Familiarity with provisioning tools like Ansible.
- Familiarity with monitoring tools such as Prometheus.
- Familiarity with virtualization tools such as Proxmox, VirtualBox, Hyper-V, etc.
- Ability to troubleshoot network, PC, and server performance on Windows and Linux platforms.
- Familiarity in building and assembling PCs from computer parts.
- Adaptability to rapidly changing conditions and environments.
- Strong written and oral communication skills.

**As an Application Support Specialist, you will focus on the following**:

- Provide exceptional customer service and support for daily trading activities (7:30am to 4pm).
- Troubleshoot and resolve any issues affecting trading operations.
- Monitor network and performance metrics to ensure system stability.
- Develop and implement automated deployment processes.
- Create alarms to alert the team to critical system issues.
- Assemble PCs from computer parts and maintain hardware as needed.
- Perform other tasks as required to support our IT operations.

**Why join Pointus Partners**
- Our competitive salary structure with potential for bonuses incentives
- Centrally located office (close to Metro, train and bus station)
- A comprehensive benefits program for you and your dependents and significant others
- A casual work environment

**_NOTE: _**_It’s important to note that this role requires a consistent in-office presence; remote work on a regular basis is not supported. _**_Applicant CVs from outside the region of Montreal, Quebec (Canada) will be IGNORED._