Application Production Support

2 weeks ago

Montréal, Canada Excelgens Full time

**RESPONSIBILITIES**

**Production Support**
- Act as first line of contact for production environment and provide **Level1 /Level2 functional and technical support.**
- Coordinate with Level3, DEV and Infra teams related to production issues if escalated and also to help in root cause analysis and timely resolution.
- **Ensures issues/incidents are logged** in the incident management system on time with relevant details (**outage, downtime, dependencies, root cause etc.)**

**Application and Batch Monitoring**:

- Monitor batches with the help of available tools and action proactively. Ensure preventive measures are implemented for repetitive issues to avoid the future failures.

**Knowledge Management and Documentation**:

- **Owns knowledge base on Wiki and or SharePoint as appropriate.**

**Release, Maintenance and Project**:

- Participate in release cycles for functional validation on stag/pre-prod/prod environment.
- Release deployment, post release checks, follow communication.
- Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
- Participates in regular and required **DRP and BCP exercises.**

**KEY SKILLS AND QUALIFICATIONS**

**EDUCATION**
- Master/Bachelor degree in Computer Science or IT Systems

**Technical Skills**:

- Minimum 6 years’ of experience of Application Production Support
- Excellent experience on systems **like Windows, UNIX and Linux**
- Excellent knowledge of databases like **Oracle and SQL**
- Working experience of IT tools like **Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc**.
- Working knowledge or familiarity scripting skills Perl**, Python and PowerShell**
- Working knowledge of file transfer protocols/tools like - **CFT,FTP & SFTP**

**Functional Skills**:

- Working experience in IT Systems of banks or financial institutions
- Working knowledge of areas like **trade settlement, PnL, Liquidity and Equity Trading**
- Working knowledge of processes like change, incident and problem management

**Language**
- English and or French

**Availability (Important)**:

- Flexible in working on public holidays, weekends support and Infra prod changes
- Flexible in working in late shifts starting 11 am or 12 pm.

**Behavior Skills**:

- Ability to provide step-by-step technical and functional help (both written and verbal)
- Enthusiastic to work in challenging environment
- Highly effective team player with collaborate and can-do attitude
- Autonomous and rigorous

**Job Type**: Fixed term contract
Contract length: 28 months

**Salary**: $400.00-$450.00 per day

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Production support: 3 years (preferred)

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