Application Production Support Analyst
7 months ago
**Position: Application production support analyst**
**Location: Montreal Canada Quebec H3A 2A6**
**Duration: 24 Months**
**Job Type: Contract**
**Work Type: Onsite**
- Such tasks include change, user request, incident, and problem management for the department.
- As required, functional support and user setup may be performed.
- The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
- Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.
**MAIN RESPONSIBILITIES Level 1 and 2 Support**
- Active monitoring of production activities
- Perform remediation steps when required
- Interact with external IT/Vendor communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Available for after-hours support activities (including on call), when necessary
**Change and Request Management**
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change/patching activities, when necessary
**Reporting & Special Projects**
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required, take up project management responsibilities for special projects
**REQUIREMENTS TRAINING AND OCCUPATIONAL EXPERIENCE**
- Support role experience required (>5 years’ experience)
- Experience in Banking / Financial sector preferred
- DevOps knowledge will be an advantage
**ESSENTIAL SPECIFIC REQUIREMENTS**
- Strong database skills (Oracle, MS SQL)
- Unix/Linux hands on experience with knowledge of day-to-day commands
- Windows servers hands on experience
- Scripting experience (Shell, PowerShell,_)
- Scheduling tools (Autosys)
- Monitoring tools (Sysload, Geneos, Dynatrace etc.)
- Collaboration Frameworks (SharePoint)
- File transfer protocols
**SKILLS AND BEHAVIOURS**
- Strong communication skills (written and verbal)
- Good organizational skills
- Basic office software literacy (Microsoft Office, etc.)
- Professional attitude and good interpersonal behaviours
- Autonomy and adaptability; must be able to take initiative and be proactive
- Global financial products knowledge, a plus
- Project management skills, a plus
**TekWissen® Group is an equal opportunity employer supporting workforce diversity.**
**Job Type**: Fixed term contract
**Salary**: $481.48 per day
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Microsoft SQL Server: 3 years (required)
- Informatica: 3 years (required)
- Autosys: 3 years (required)
- PowerShell: 3 years (required)
Work Location: In person
-
Application Production Support Analyst
4 weeks ago
Montréal, QC, Canada US Tech Solutions Full timeDuration: 12 months contract Job Description: The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup...
-
Application Production Support Analyst
4 weeks ago
Montréal, QC, Canada US Tech Solutions Full timeDuration: 12 months contract Job Description: The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup...
-
Application Support Analyst
1 day ago
Montréal, Canada NOVIPRO Full timeNovipro is looking for a **Application Support Analyst**. This is a **12 month** renewable mandate for one of our well-known clients in the **banking** industry. This mandate is in **hybrid mode**, a minimum of 2 days in the office in downtown Montreal. Are you interested? **Environment**: Our client is the third largest investment bank in the European...
-
Application Support Analyst
4 months ago
Montréal, QC, Canada C.G.I. Full time**Application Support Analyst (Junior)** **About Us**: Join a global leader in financial services expanding its operations in Montreal. The firm offers a dynamic career environment and the opportunity to contribute to innovative projects. **About the Role**: As a Junior Application Support Analyst, you will play a crucial role in ensuring the smooth...
-
Application Production Support
6 months ago
Montréal, Canada Excelgens Full time**About the job** **Note**: **Department Overview** The Global Markets IT APS Credit Application Support US team provides services directly to the Credit business, with a focus on New York and the Americas region. It also forms part of a global support team that together offer follow-the-sun support with major operational hubs in London, New York, Tokyo...
-
Application Support Analyst
4 weeks ago
Montréal, QC, Canada US Tech Solutions Full time12 months contract The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role...
-
Application Support Analyst
4 weeks ago
Montréal, QC, Canada US Tech Solutions Full time12 months contract The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role...
-
Application Support Analyst
2 months ago
Montréal, QC, Canada C.G.I. Full time**Application Support Analyst** **technical stack** **UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS** **Your Day-to-Day**: As a key member of our IT feature team, you'll be at the forefront of ensuring smooth operations for our trading desk. **Your role will involve**: - Morning Checks: Starting your day by monitoring production systems...
-
Application Support Analyst
6 months ago
Montréal, Canada Sii Full timePartenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...
-
Application Support Analyst
6 months ago
Montréal, Canada SII Technologies GmbH HR-Service Full timePartenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...
-
Application Support Analyst
4 weeks ago
Montréal, QC, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full timeAbout the Company: As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: ...
-
Application Support Analyst
4 weeks ago
Montréal, QC, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full timeAbout the Company: As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: ...
-
Application Production Support Analyst
4 weeks ago
Montréal, QC, Canada KYYBA Inc Full timeMAIN RESPONSIBILITIES Level 1 and 2 Support · Active monitoring of production activities · Perform remediation steps when required · Interface with external IT communities to resolve incidents · Work with development community for Level 3 incident escalations · Log work and effort in support tracking application and work with team and management to...
-
Application Production Support Analyst
4 weeks ago
Montréal, QC, Canada KYYBA Inc Full timeMAIN RESPONSIBILITIES Level 1 and 2 Support · Active monitoring of production activities · Perform remediation steps when required · Interface with external IT communities to resolve incidents · Work with development community for Level 3 incident escalations · Log work and effort in support tracking application and work with team and management to...
-
Functional Application Support Analyst
3 weeks ago
Montréal, QC, Canada C.G.I. Full time**Functional Application Support Analyst** **About the Role**: We're seeking a talented and dedicated **Functional Application Support Analyst** to join our dynamic team. You'll play a crucial role in supporting and enhancing our critical accounting IT systems, ensuring seamless operations for our global business lines within the Global Banking and...
-
Application Support Analyst
7 months ago
Montréal, Canada Explorance Full timeJoin a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We...
-
Functional Application Support Analyst
3 weeks ago
Montréal, Canada C.G.I. Full time $75,000Functional Application Support AnalystAbout the Role:We're seeking a talented and dedicated Functional Application Support Analyst to join our dynamic team. You'll play a crucial role in supporting and enhancing our critical accounting IT systems, ensuring seamless operations for our global business lines within the Global Banking and Investor Solutions...
-
Application Support Analyst
7 months ago
Montréal, Canada C.G.I. Full time**WHAT WILL BE YOUR DAY-TO-DAY?** A hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation. Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project...
-
Application Production Support
7 months ago
Montréal, Canada Excelgens Full time**RESPONSIBILITIES** **Production Support** - Act as first line of contact for production environment and provide **Level1 /Level2 functional and technical support.** - Coordinate with Level3, DEV and Infra teams related to production issues if escalated and also to help in root cause analysis and timely resolution. - **Ensures issues/incidents are logged**...
-
Production Support Analyst
4 weeks ago
Montréal, QC, Canada Synechron Full timeNous sommes Synechron est un cabinet de conseil leader mondial en transformation numérique, axé sur les services financiers et les organisations technologiques. Nos spécialités incluent l'intelligence artificielle de bout en bout, le conseil, le numérique, le cloud & DevOps, les données et l'ingénierie logicielle. Nos 13 FinLabs servent de hubs où...