Banquet Lead Server

4 days ago


Niagara Falls, Canada Centerplate @ the Niagara Falls Convention Centre Full time

**POSITION: LEAD**

**DEPARTMENT: FOOD & BEVERAGE**

**REPORTS TO: DIRECTOR OF OPERATIONS, FOOD & BEVERAGE SUPERVISOR, HOSPITALITY MANAGER**

**STATUS: FULL/PART-TIME HOURLY**

The Lead is an integral team member of the Catering team as well as liaison between the culinary and banquet teams. They will actively participate in service set-up, break-down and cleanup of banquet and retail functions. Their highest priorities will be to support the overall guest satisfaction by ensuring that the Catering team provides exceptional customer service while maintaining Centerplate’s standards for safety, cleanliness, and sanitation.

**Essential Responsibilities**
- Ability to follow a floor plan, for the setup and delivery of equipment/food for retail, catering, and bars events
- Ensure that standards for health & safety, cleanliness, and sanitization are maintained throughout catering and retail areas.
- Ensure Catering Team are following Centerplate guidelines, when it comes to service i.e., Bar service and dinner service
- Monitoring all inventory levels during Retail Events, completing all inventory controls; Transfer Sheets, and Stands Sheets (Opening and Closing Inventory).
- Ability to read and understand BEO’s, to know dietary restrictions, liaison with culinary team regarding the menu, to be able to answer any questions the catering team members or clients may have
- Contribute to goal of 100% customer satisfaction through personal commitment to customer service and leading catering team.

**Qualifications/Skills**
- Appropriate combination of dedication and experience to support on-the-job effectiveness.
- Ontario Smart Serve **required, **Safe Food Handling Certificate an asset
- Ability to maintain high accuracy for inventory controls
- Experience working with POS and digital register an asset
- Ability to work well independently and as a part of the catering team
- Previous banquet serving experience a must
- Ability to communicate and work alongside all departments to ensure a successful guest experience
- Flexibility to work extended or irregular hours including early morning, nights, weekends and holidays

**Other Requirements include but not limited to;**

**Job Type**: Part-time

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- serving: 3 years (preferred)

Licence/Certification:

- Smart Serve (preferred)



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