Banquet/ Retail Server

3 weeks ago


Niagara Falls, Canada Centerplate @ the Niagara Falls Convention Centre Full time

**POSITION: CATERING/RETAIL SERVER**

**DEPARTMENT: FOOD & BEVERAGE**

**REPORTS TO: DIRECTOR OF OPERATIONS, HOSPITALITY MANAGER, FOOD AND BEVERAGE SUPERVISOR**

The Catering/Retail team member highest priorities will be to support the overall guest satisfaction by ensuring that they provide exceptional customer service while maintaining Centerplate’s standards for safety, cleanliness, and sanitation. They will actively participate in service set-up, break-down and cleanup of catered and retail functions.

**Essential Responsibilities**
- Ability to maintain a profession, friendly and approachable demeanor, appropriate for a service-oriented environment
- Persuasive skills and natural sales aptitude with ability to quickly connect with diverse customer base
- Knowledge of sanitization procedures, to include basic concept of food safety, personal hygiene
- Ensure that standards for health & safety, cleanliness, and sanitization are maintained throughout catering and retail areas.
- Follow Centerplate guidelines when it comes to service i.e., bar and dinner service
- Ability to maintain a pleasant disposition and function efficiently in a fast paced and high-pressure work environment
- Contribute to goal of 100% customer satisfaction through personal commitment to customer service

**Qualifications/Skills**
- Appropriate combination of dedication and experience to support on-the-job effectiveness.
- Ontario Smart Serve **required, **Safe Food Handling Certificate an asset
- Ability to multitask and to execute the duties of catering and retail events
- Experienced working with POS and digital register an asset
- Ability to work well independently and as a part of the catering team
- Previous banquet serving experience an asset
- Ability to communicate and work alongside all departments to ensure a successful guest experience
- Flexibility to work extended or irregular hours including early morning, nights, weekends and holidays

**Other Requirements include but not limited to;**

**Job Types**: Part-time, Casual

**Salary**: $16.00-$19.00 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings
- Monday to Friday
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- serving: 1 year (preferred)



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